Alex Effenberger
Woodbury,MN
Summary
Dynamic Certified Lube Technician with a proven track record at Valvoline, excelling in customer satisfaction and preventative maintenance. Known for strong problem-solving skills and attention to detail, I consistently enhanced service quality, leading to increased referrals. Committed to safety compliance and continuous learning, I thrive in collaborative environments.
Experienced with vehicle lubrication and maintenance, providing essential services to enhance vehicle performance. Utilizes diagnostic tools and safety protocols to ensure efficient operation. Knowledge of automotive systems and customer service principles, ensuring smooth and reliable service experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level apprenticeship position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Lube Technician
Valvoline
05.2022 - Current
- Demonstrated adaptability through working on various makes and models of vehicles, broadening knowledge base and skillset development over time.
- Enhanced customer satisfaction by providing efficient and thorough preventative maintenance services.
- Delivered exceptional customer service while explaining complex technical information in layman''s terms, building trust with clientele.
- Maintained certifications through regular training sessions, staying current on industry advancements and best practices.
- Supported business growth by consistently receiving positive feedback from clients, leading to increased referrals and repeat business.
- Ensured accurate recordkeeping of completed jobs, aiding in effective communication between service advisors and customers.
- Assisted with customer inquiries on vehicle maintenance schedules, helping to educate them on best practices for extending the life of their cars.
- Maximized efficiency with timely completion of scheduled maintenance appointments, minimizing disruption to customers'' daily routines.
- Contributed to team success by effectively collaborating with other technicians on complex repairs and maintenance tasks.
- Increased shop productivity by maintaining a clean and organized workspace, ensuring tools and equipment were readily available.
- Promoted safe work environment by adhering to industry safety standards and company protocols.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
Shift Leader
Dominos
12.2018 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Associate Degree - HVAC
Century College
White Bear Lake, MN12-2025
High School Diploma -
Tartan Highschool
Oakdale, MN06-2021
Skills
- Workplace safety adherence
- Continuous learning attitude
- Preventative maintenance planning
- Filter replacement techniques
- Problem solving techniques
- Customer service
- Attention to detail
- Replacing parts
- Dependable and responsible
- Verbal and written communication
- Safety compliance
- Relationship building
- Customer relations
- Flexible schedule
- Documentation skills
- Preventive Maintenance
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- OSHA Certified
Languages
English
Full Professional
Spanish
Elementary
Timeline
Certified Lube Technician
Valvoline
05.2022 - Current
Shift Leader
Dominos
12.2018 - 06.2021
Associate Degree - HVAC
Century College
High School Diploma -
Tartan Highschool
Similar Profiles
Koltin HofbauerKoltin Hofbauer
Lube Technician at ValvolineLube Technician at Valvoline
Jaskarn SamraJaskarn Samra
Lube Technician at ValvolineLube Technician at Valvoline
Nicholas FergusonNicholas Ferguson
Certified Technician at ValvolineCertified Technician at Valvoline