Summary
Overview
Work History
Education
Skills
Timeline
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Alex Eisenberg

New York

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience

Work History

Assistant Manager of Guest Experience

Lululemon
10.2023 - Current
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Guest Experience Leader

Lululemon
04.2021 - 10.2023
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Assisted in training new hires on retail teller procedures, contributing to team success.

Studio Manager

305 Fitness
06.2018 - 03.2020
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Implemented marketing strategies to promote studio to potential clients.
  • Developed and implemented strategies to increase studio visibility and reach more clients.


Education

Paralegal Certificate - Paralegal Studies

Eastern Gateway Community College
Steubenville, OH
12-2021

Bachelor of Arts - Musical Theater

The Boston Conservatory
Boston, MA
05-2017

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Budget assistance
  • Performance reviewing
  • Coaching and mentoring
  • Operations management
  • Team collaboration
  • Employee performance evaluations

Timeline

Assistant Manager of Guest Experience

Lululemon
10.2023 - Current

Guest Experience Leader

Lululemon
04.2021 - 10.2023

Studio Manager

305 Fitness
06.2018 - 03.2020

Paralegal Certificate - Paralegal Studies

Eastern Gateway Community College

Bachelor of Arts - Musical Theater

The Boston Conservatory

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Alex Eisenberg