Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Ellis

Troy,MI

Summary

Results-driven Operations Director known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and organizational growth.

Overview

5
5
years of professional experience

Work History

Operations Director

Centria Healthcare
Dearborn, Michigan
07.2024 - Current
  • Achieved significant increase in overall client participation.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Provided guidance and support to team members while ensuring that they adhere to established standards.
  • Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Patient Financial Services Manager

Centria Healthcare
Farmington Hills , Michigan
07.2023 - 07.2024
  • Ensuring patient collections meet or exceed budget targets.
  • Ensuring clients are informed of their likely financial responsibilities, and offering flexible payment options before services are rendered.
  • Communicating with Operations and Clinical teams on how to move forward with certain cases, and how to resolve patient payment issues when they arise.
  • Mentoring junior team members by sharing knowledge, expertise, and offering guidance.
  • Fostering a culture of teamwork within the department through clear communication, recognition efforts, and encouraging collaboration among staff members.

Team Lead - Authorization and Insurance Department

Centria Healthcare
Farmington Hills, Michigan
05.2020 - 07.2023
  • Co-leading a group of 13 individuals, with 4 directly reporting to me.
  • Securing authorizations for ABA-related services for 600 cases per week, and communicating with Senior Operations and Clinical Teams if and when issues arise.
  • Recognized for outstanding contributions.
  • Set clear expectations for team members regarding their responsibilities.
  • Conducted performance reviews for team members.

Education

Bachelor of Business Administration - Marketing

Baker College
Clinton Township, MI
05-2017

Skills

  • Project management
  • Financial analysis
  • Client relationship management
  • Team leadership
  • Performance management
  • Process improvement
  • Mentoring team members
  • Cross-functional collaboration
  • Issue resolution
  • Effective communication
  • Department oversight
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Critical thinking
  • Customer Service

Timeline

Operations Director

Centria Healthcare
07.2024 - Current

Patient Financial Services Manager

Centria Healthcare
07.2023 - 07.2024

Team Lead - Authorization and Insurance Department

Centria Healthcare
05.2020 - 07.2023

Bachelor of Business Administration - Marketing

Baker College

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Alexander Ellis