Alex Espinoza
Ruston,LA
Summary
Driven professional with a proven track record at Origin Bank, adept in Customer Relationship Management (CRM) and exceptional communication. Excelled in enhancing customer satisfaction and cross-selling products, significantly boosting repeat business. Skilled in managing complex projects and increasing sales through strategic client relationships and effective time management. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. The goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Origin Bank
2024.01 - Current
- Served customer account and technical needs across 75+ daily calls, consistently meeting productivity and quality targets.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Excelled at cross-selling complementary products by highlighting their benefits during interactions with existing customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Project Manager/Outside Sales Representative
High-Tech Concrete Repair
2021.06 - 2023.11
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visit 20+ customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Education
Bachelor of Science - Business Management
Louisiana Tech University
Ruston, LA05.2023
Skills
- Customer Service
- Time Management
- Communication
- Microsoft Office
- Product Sales
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Origin Bank
2024.01 - Current
Project Manager/Outside Sales Representative
High-Tech Concrete Repair
2021.06 - 2023.11
Bachelor of Science - Business Management
Louisiana Tech University
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