Alex Estrada
West Palm Beach,FL
Summary
Motivated personnel with a strong desire to develop and apply new skills in a meaningful and effective manner. Committed to continuous growth and eager to contribute to a dynamic team environment. Passionate about leveraging abilities to drive tangible results and make a significant impact in a challenging role. Dedicated, adaptable, and ready to embrace new challenges for personal and organizational success.
Overview
2
2
years of professional experience
Work History
Crew Member
Chick-fil-A
6060 Okeechobee Blvd West Palm Beach, FL 33417
05.2024 - Current
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Boosted repeat customer rates by providing friendly and engaging service.
- Supported training of new crew members, leading to more efficient onboarding process.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Increased customer satisfaction with prompt and accurate order taking.
Crew member
Dunkin Donuts
West Palm Beach, FL
01.2023 - 08.2023
- Order taking and cash handling
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Bilingual Customer Support
- Time Management
- Interpersonal Skills
- Strong mathematical skills
- Knowledge of proper cash handling procedures
Education
High School -
Forest Hill High School
6901 Parker Ave West Palm Beach, FL 33405 United 03.2024
Skills
- Cashiering
- Customer service
- Communication
- Attention to detail
- Bilingual (English and Spanish)
Phone
cell, (561) 809-0851
Timeline
Crew Member
Chick-fil-A
05.2024 - Current
Crew member
Dunkin Donuts
01.2023 - 08.2023
High School -
Forest Hill High School