Alex Evans
Athens,OH
Summary
Seasoned manager with a proven record of guiding and inspiring teams to achieve exceptional results. Proficient in coordinating workflow, setting clear objectives, and fostering a collaborative atmosphere. Skilled in communication and problem-solving, driving both individual and group performance. Demonstrated ability to adapt to evolving priorities and deliver projects on schedule. Adept at motivating team members to reach their full potential and contribute to overall organizational success. Consistently meet and exceed performance metrics while adhering to company policies and procedures. Seeking to utilize my customer service expertise and dedication to enhance the overall customer experience within a progressive and customer-centric organization
Overview
5
5
years of professional experience
Work History
Team Lead Manager
Aldi
04.2023 - Current
- Charged with staffing, performance management and reviews, coaching, and mentoring
- Delegated high volumes of work to empower team, build trust, and assist with professional development
- Evaluated employee performance and coached and trained to improve weak areas
- Set overall vision and provided team leadership
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Assisted in organizing and overseeing assignments to drive operational excellence
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Set aggressive targets for employees to drive company success and strengthen motivation
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Developed detailed plans based on broad guidance and direction
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Measured team performance and reported metrics to leadership team members.
Manager
Petsmart
12.2021 - 04.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Set aggressive targets for employees to drive company success and strengthen motivation
- Leveraged data and analytics to make informed decisions and drive business improvements
- Maximized performance by monitoring daily activities and mentoring team members
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Improved marketing to attract new customers and promote business
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Established team priorities, maintained schedules and monitored performance.
Prime Shopper
Whole Foods Market Inc
06.2020 - 04.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Consistently met deadlines and quality goals for accuracy and timeliness
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Selected best-quality perishable items such as meat and produce
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Tracked substitutions and informed customers of changes
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Demonstrated speed and accuracy in order item selection
- Observed store's safety regulations while engaged in product fulfillment activities
- Worked productively with customers to meet order requirements and service expectations
- Retrieved customer's order after payment, and assisted with transport to vehicle
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty
- Complied with store's required appearance and standards
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Associate
Walmart
10.2018 - 05.2020
- Worked varied hours to meet seasonal and business needs
- Greeted customers and offered assistance for increased customer satisfaction
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Provided product price information to customers
- Managed customer relations through communication and helpful interactions
- Identified customer needs and wants to enhance customer experiences and boost sales
- Maintained relationships with customers to maximize sales opportunities
- Created solutions for customers to satisfy specific needs, quality and budget
- Utilized customer feedback to improve product offerings
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Managed efficient cash register operations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Milford High School
Milford, Ohio01.2020
Skills
- Performance Tracking and Evaluations
- Managing Employee Relations
- Overseeing Employees
- Team Leadership
- Project Management
- Job Assignments
- Customer Relationship Management
- Sales and Marketing
- Managing Operations and Efficiency
- Employee Training
- Assignment Delegation
- Proficient in Microsoft Office
Timeline
Team Lead Manager
Aldi
04.2023 - Current
Manager
Petsmart
12.2021 - 04.2023
Prime Shopper
Whole Foods Market Inc
06.2020 - 04.2021
Associate
Walmart
10.2018 - 05.2020
High School Diploma -
Milford High School