Alex Felch
Saint Petersburg
Overview
16
16
years of professional experience
Work History
Fresh Team Manager
Samsclub 6387
12.2023 - Current
- Resolved customer concerns regarding fresh food products or services
- Collaborated with store management to develop sales promotions and events
- Analyzed sales data to identify trends and adjust product offerings accordingly
- Supervised and trained fresh food staff members
- Implemented proper food safety procedures throughout department
- Facilitated communication between fresh food department and other store departments
- Monitored expiration dates and removed expired items promptly
- Developed and implemented merchandising strategies for fresh foods
- Provided employees with ongoing training on proper handling, storage, and presentation techniques
- Ensured compliance with local health regulations related to freshness and cleanliness
- Investigated customer complaints, identifying and changing processes to remove faults
- Oversaw employee recruitment, training and onboarding processes
- Monitored employee performance using real-time data and reports
- Observed industry patterns and trends to inform hiring and training decisions
- Met customer demands by tracking market changes and revising strategies accordingly
- Maximized employee performance with hands-on training and close mentoring
- Addressed business risks through assessments and mitigation strategies
- Prepared executive reports using operational, output and revenue data
- Improved productivity after reviewing and modifying operations and workflows
- Controlled labor costs by using demand-based workflows
- Kept paperwork updated with internal standards and legal requirements
- Hired qualified employees using targeted strategies to reach candidates
- Simplified project management processes using task management tools
- Simplified decision-making with detailed reports for executive team
- Eliminated resource waste through monitoring and improved controls
- Determined departmental financial needs and developed budgets for expenditures.
Fresh Team Manager High Volume
Sams Club 4801
09.2022 - 12.2023
- Participated in meetings and brainstorming sessions, engaging with staff members to solve problems
- Improved employee performance, coaching and inspiring team members to achieve targets
- Taught team members procedures and resolved issues, jumping in quickly to address concerns
- Facilitated effective communication between team members and program users
- Corrected problems with team members using training and disciplinary actions
- Coached team members to establish and maintain lucrative customer relationships
- Oversaw resource allocation and budget management for team
- Ensured compliance with company policies, procedures, and regulations by all team members
- Monitored expiration dates and removed expired items promptly
- Evaluated employee performance and provided constructive feedback as needed
- Facilitated communication between fresh food department and other store departments
- Resolved customer concerns regarding fresh food products or services
- Created eye-catching displays to showcase seasonal items or weekly specials
- Implemented proper food safety procedures throughout department
- Ensured compliance with local health regulations related to freshness and cleanliness
- Provided employees with ongoing training on proper handling, storage, and presentation techniques
- Analyzed sales data to identify trends and adjust product offerings accordingly
- Maintained inventory levels by ordering necessary products
- Developed and implemented merchandising strategies for fresh foods
- Oversaw regular cleaning and maintenance of equipment and work areas
- Ensured high-quality, fresh products for customers
- Managed daily operations of fresh food department
- Supervised and trained fresh food staff members
- Investigated customer complaints, identifying and changing processes to remove faults
- Kept paperwork updated with internal standards and legal requirements
- Eliminated resource waste through monitoring and improved controls
- Maximized employee performance with hands-on training and close mentoring
- Monitored employee performance using real-time data and reports
- Controlled labor costs by using demand-based workflows
- Oversaw employee recruitment, training and onboarding processes
- Met customer demands by tracking market changes and revising strategies accordingly
- Simplified decision-making with detailed reports for executive team.
Merchandise Team Manager
Sams Club 4801
07.2020 - 09.2022
- Oversaw stockroom organization to foster convenient access to merchandise
- Established merchandising plans, implemented action steps and adjusted plan based on progress towards goals
- Maintained sufficient stock levels and verified appropriate stock presentations for each season
- Guided store personnel in setting merchandise in attractive displays and rotating inventory to maintain novelty and appeal
- Conducted regular store visits to assess merchandise presentation and provide ongoing support for store teams
- Coordinated with suppliers and vendors to negotiate pricing and ensure timely delivery of products
- Prepared detailed reports on merchandise performance, identifying areas of opportunity for improvement
- Received and priced merchandise, allocating correct products and quantities to fill sales floor and displays
- Reviewed inventory levels regularly, making adjustments as needed based on demand patterns
- Enforced adherence to company procedures for inventory integrity
- Developed strategies for merchandise displays to maximize sales and profits
- Trained store staff in proper merchandising techniques, driving increased sales performance
- Completed inventory cycle counts and audits to maintain accurate records
- Set schedules to cover demand without exceeding labor budget
- Achieved revenue targets by coaching employees on promotional strategies
- Enhanced customer satisfaction by enforcing service-oriented policies.
MEAT DEPARTMENT TEAM LEAD
Sam's CLub 4861
02.2017 - 07.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventorytaking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specied level
- Instruct sta on how to handle dicult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or ring workers when appropriate
- Assign employees to specic duties
- Enforce safety, health, and security rules
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Establish and implement policies, goals, objectives, and procedures for their department
- Estimate consumer demand and determine the types and amounts of goods to be sold.
MEAT/ GOURMET DELI SUPERVISOR
Sam's CLub
09.2015 - 09.2017
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets
- Portion and wrap the food, or place it directly on plates for service to patrons
- Weigh or measure ingredients
- Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
- Carry food supplies, equipment, and utensils to and from storage and work areas.
BAKERY/CAFE SUPERVISOR
Sam's CLub
09.2014 - 09.2015
- Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly
- Set oven temperatures and place items into hot ovens for baking
- Place dough in pans, molds, or on sheets and bake in production ovens or on grills
- Check the quality of raw materials to ensure that standards and specications are met
- Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary
- Decorate baked goods, such as cakes or pastries
- Prepare or maintain inventory or production records
- Direct or coordinate bakery deliveries
- Order or receive supplies or equipment.
MARITIME ENFORCEMENT SPECIALIST THIRD CLASS PETTY OFFICER
United States Coast Guard
08.2008 - 02.2013
- Maintain government-issued certications, as required
- Lower and man lifeboats when emergencies occur
- Stand by wheels when ships are on automatic pilot and verify accuracy of courses, using magnetic compasses
- Steer ships under the direction of commanders or navigating ocers or direct helmsmen to steer, following designated courses
- Handle lines to moor vessels to wharfs, to tie up vessels to other vessels, or to rig towing lines
- Stand watch in ships' bows or bridge wings to look for obstructions in a ship's path or to locate navigational aids, such as buoys or lighthouses
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations
- Record facts to prepare reports that document incidents and activities
- Identify, pursue, and arrest suspects and perpetrators of criminal acts
- Administer rst aid treatment or life support care to sick or injured persons in prehospital settings
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment
- Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device
- Maintain vehicles and medical and communication equipment and replenish rst aid equipment and supplies
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment
- Comfort and reassure patients.
Education
High School Diploma -
RAYMOND H.S
06.2008
Skills
- Team Leadership
- Invoice Processing
- Sales Analysis
- Promotional Planning
- Merchandising Strategies
- Loss Prevention
- Staff Training
- Financial reports
- Stock Rotation
- Visual Merchandising
- Performance Monitoring
- Seasonal Adjustments
- Waste Reduction
- Quality Control
- Order Processing
- Product Knowledge
- Inventory Management
- Allergen Awareness
- Food Safety Standards
- Budgeting and Forecasting
- Customer Service
- Cross-merchandising
- Cost Control
- Budget Management
- Staff Management
- Written Communication
- Adaptability and Flexibility
- Relationship Building
- Goal Setting
- Effective Communication
- Positive Attitude
Timeline
Fresh Team Manager
Samsclub 6387
12.2023 - Current
Fresh Team Manager High Volume
Sams Club 4801
09.2022 - 12.2023
Merchandise Team Manager
Sams Club 4801
07.2020 - 09.2022
MEAT DEPARTMENT TEAM LEAD
Sam's CLub 4861
02.2017 - 07.2020
MEAT/ GOURMET DELI SUPERVISOR
Sam's CLub
09.2015 - 09.2017
BAKERY/CAFE SUPERVISOR
Sam's CLub
09.2014 - 09.2015
MARITIME ENFORCEMENT SPECIALIST THIRD CLASS PETTY OFFICER
United States Coast Guard
08.2008 - 02.2013
High School Diploma -
RAYMOND H.S