Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Feldman

Minneapolis,MN

Summary

Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.

Overview

17
17
years of professional experience

Work History

Operations Coordinator

CH Robinson
10.2020 - Current
  • Streamline operations by implementing innovative processes and procedures.
  • Enhance customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Conduct regular audits of operational processes, identifying areas for improvements.
  • Collaborate with team members to evaluate needs and optimize daily operations.

Assistant Manager/Associate

Gap Inc.
11.2017 - 09.2019
  • Managed customer relations and customer service through daily communication and interaction.
  • Implemented visual merchandising standards, elevating store presentation and driving customer engagement.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Led team in achieving sales targets through effective training and motivation.

Customer Service / Events Lead

Brits Pub
03.2013 - 08.2020
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Managed complex customer interactions, ensuring satisfaction and loyalty.


Resident Assistant

Luther College
09.2008 - 01.2010
  • Created and implemented social, educational and recreational programs for residents.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Enforced and implemented all university and campus housing policies.

Education

Communication Studies

Luther College
Decorah, IA

High School Diploma -

Nashua-Plainfield High School
Nashua, IA
05-2005

Skills

  • Customer Conflict Management
  • Customer Relationship Development
  • Inbound and Outbound Calling
  • Process implementation
  • Problem Solving
  • Sales
  • Client Needs Assessment
  • Time Management
  • Scheduling coordination

Timeline

Operations Coordinator

CH Robinson
10.2020 - Current

Assistant Manager/Associate

Gap Inc.
11.2017 - 09.2019

Customer Service / Events Lead

Brits Pub
03.2013 - 08.2020

Resident Assistant

Luther College
09.2008 - 01.2010

Communication Studies

Luther College

High School Diploma -

Nashua-Plainfield High School

Similar Profiles

CREATE PROFILE