Alex Fernandez
Miramar,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Collection & Citation Specialist
Miami-Dade Animal Services
10.2012 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
Education
Miami Dade College
Miami, FLHigh School Diploma -
Miami High School
Miami, FL06.2002
Skills
- Team Oversight
- Team Oriented
- Collection Agency Relations
- Payment Discrepancy Research
- System Maintenance
- Clerical Support
- Standard Operating Procedures Proficient
- Monthly Reconciliations
- Credit and Collections
- Emergency Preparation and Training
- Credit and Debt Card Processing
- Validation of Discrepancies
Languages
Spanish
Native or Bilingual
Timeline
Collection & Citation Specialist
Miami-Dade Animal Services
10.2012 - Current
Miami Dade College
High School Diploma -
Miami High School