Alex Fernandez

• Transported goods to and from specified destinations in accordance with delivery schedules.
• Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
• Inspected truck before and after trips, ensuring all safety regulations were followed.
• Communicated with dispatchers regarding pickup and delivery times.
• Ensured deliveries were on time by following designated routes and adhering to traffic laws.
• Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
• Reported all accidents or violations to management immediately upon occurrence.
• Verified load against shipping papers to ensure accuracy of shipment.
• Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
• Managed personal driving time according to Hours of Service regulations.
• Complied with DOT requirements for background checks prior to operating a CMV.
• Maintained safe driving habits to protect property and general public on roadways.

• Transported goods to and from specified destinations in accordance with delivery schedules.
• Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.

Inspected truck before and after trips, ensuring all safety regulations were followed.

Training for three months, driving all over the country

• Provided customer service support to customers over the phone and by email.
• Handled customer inquiries and complaints in a timely manner.
• Identified customer needs and provided appropriate solutions.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Analyzed call trends to identify areas of improvement for customer service processes.
• Developed strategies to improve quality of customer service delivery.
• Assisted in the development of customer service procedures and policies.
• Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
• Participated in team meetings or training sessions when necessary.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.