Alex Ferreyra
Scottsbluff,NE
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Also, a solid team player that has no problem working with others or independently.
Overview
12
12
years of professional experience
Work History
Store Manager
Goodwill Industries
01.2023 - 03.2024
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Social Services Worker
Department Of Health And Human Services
06.2019 - 12.2022
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Assisted clients in navigating complex social service systems, increasing access to necessary resources.
- Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Provided social work services, individual and family therapy and referrals.
Sales Representative/Tech Support
Viaero Wireless
02.2016 - 04.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Sales Representative
Verizon Wireless
10.2014 - 01.2016
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed customer accounts to secure customer satisfaction and repeat business.
Assistant Manager
Hibbett Sporting Goods
03.2012 - 10.2014
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Gering High School
Gering, NE05.2010
Skills
- Talent Recruitment
- Project Management
- Customer Service Management
- Customer Service
- Technical Support
- Remote Support
- Microsoft Outlook
- Technical Troubleshooting
Timeline
Store Manager
Goodwill Industries
01.2023 - 03.2024
Social Services Worker
Department Of Health And Human Services
06.2019 - 12.2022
Sales Representative/Tech Support
Viaero Wireless
02.2016 - 04.2019
Sales Representative
Verizon Wireless
10.2014 - 01.2016
Assistant Manager
Hibbett Sporting Goods
03.2012 - 10.2014
High School Diploma -
Gering High School