Alex Figueroa
Gibsonton,FL
Summary
Passionate and results-driven supervisor with over a decade of experience in customer service, quality assurance, and live performance. Expert in leading teams, optimizing operations, and ensuring top-quality outcomes in both manufacturing and entertainment settings. Proven track record in training and mentoring staff, with a strong focus on customer satisfaction and immersive guest experiences.
Overview
14
14
years of professional experience
Work History
Paint Finishing Supervisor
Olde World Cabinetry/ HDI Cabinetry
Pinellas Park, FL
03.2016 - Current
- Lead and manage a team to ensure high-quality output and adherence to company standards.
- Implement quality control processes to maintain consistency in product finishes.
- Coordinate with other departments to ensure timely delivery of finished products.
- Provide training and mentorship to team members, fostering a collaborative and efficient work environment.
Actor/ Musician
Vault of Souls
Tampa, FL
10.2015 - 10.2023
- Engaged in an interactive, immersive theatrical haunt, creating a chilling atmosphere for participants.
- Worked closely with a team of actors to maintain a cohesive and suspenseful narrative.
- Improvised piano pieces to maintain an elegant but dark night throughout the course of the event.
Scare Actor
SeaWorld Parks & Entertainment, Inc.
Tampa, FL
10.2011 - 10.2018
- Utilized special effects makeup techniques to enhance characterizations.
- Developed character-specific dialogue to create a realistic experience for guests.
- Trained new actors on proper technique and movement within the attraction.
- Interacted with guests to provide an immersive horror experience.
Barista/ Barista Trainer
Starbucks
Clearwater, FL
10.2010 - 03.2016
- Trained new baristas in company standards, customer service and beverage preparation.
- Led by example, demonstrating exceptional customer service skills and product knowledge.
- Assisted in managing shift operations, ensuring a smooth and efficient workflow.
Education
High School Diploma -
Dixie M Hollins High School
St. Petersburg, FL06-2010
Skills
- Technical knowledge
- Workflow Optimization
- Performance and Role Adaptation
- Leadership and Team Management
- Problem Solving and Critical Thinking
- Customer Service Excellence
- Safety Management
- Positive Influencing
Timeline
Paint Finishing Supervisor
Olde World Cabinetry/ HDI Cabinetry
03.2016 - Current
Actor/ Musician
Vault of Souls
10.2015 - 10.2023
Scare Actor
SeaWorld Parks & Entertainment, Inc.
10.2011 - 10.2018
Barista/ Barista Trainer
Starbucks
10.2010 - 03.2016
High School Diploma -
Dixie M Hollins High School
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