Alex Figueroa
Holland
Summary
Hospitality professional with significant experience in guest service roles. Known for strong teamwork and adaptability to changing needs. Skilled in customer interaction, problem-solving, and maintaining high standards. Dependable and results-focused, ensuring welcoming and efficient breakfast experience for all guests.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Country Inns & Suites
09.2024 - 01.2025
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Breakfast Host
Country Inn & Suites
01.2023 - 08.2024
- Greeted and seated guests quickly with a warm and friendly demeanor
- Took and delivered accurate orders efficiently in a high-volume restaurant
- Excellent communication skills when interacting with guests and team members
Housekeeper
Country Inn & Suites
01.2020 - 01.2023
- Executed daily cleaning tasks in guest rooms, achieving high ratings for cleanliness
- Managed inventory of cleaning supplies and organized storage areas for efficient access
- Collaborated with team members to ensure timely completion of room turnovers
- Provided exceptional customer service by anticipating and meeting guest needs
Education
High School Diploma -
Zeeland Public Schools
Zeeland, MI05-2024
Skills
- Strong multitasking
- Cleanliness maintenance
- Food preparation
- Customer service
- Greeting guests
- Exceptional communication
- Hospitality service expertise
- Positive and professional
Timeline
Front Desk Associate
Country Inns & Suites
09.2024 - 01.2025
Breakfast Host
Country Inn & Suites
01.2023 - 08.2024
Housekeeper
Country Inn & Suites
01.2020 - 01.2023
High School Diploma -
Zeeland Public Schools
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