Alex Fitzgerald
Miami,FL
Summary
Seeking a full-time position in the Customer Service field. I have a lot of experience as Customer Service on Board in England and I would like to work in this field here in USA.
Overview
16
16
years of professional experience
Work History
Seasonal Worker, Delivery Driver
UPS
11.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Delivery of Goods, Transporting goods or Packages to customers According to Delivery Instructions.
- Route Planning, Planing and Organizing delivery routes to optimize travel time.
- Loading and Unloading goods into the delivery vehicle.
Valet Attendant Supervisor
Warren Henry Automotive Group
06.2019 - 11.2023
- Improved customer satisfaction by ensuring efficient valet services and addressing concerns promptly.
- Streamlined parking operations for increased efficiency and reduced wait times for guests.
- Enhanced safety measures by training staff on proper vehicle handling techniques and enforcing strict adherence to protocols.
Train Attendant ( Customer Service on Board )
GWR ( Great Western Railway )
02.2008 - 08.2018
- Enhanced customer satisfaction by providing exceptional service and attending to passengers needs promptly.
- Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
- Assisted passengers with luggage storage, effectively utilizing available space for maximum efficiency.
- Facilitated smooth boarding procedures by guiding passengers to their assigned seats in an organized manner.
- Managed emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
Education
High School Diploma -
Sion - Institute of Philosophy.
Brasilia , Brasil11.1998
Skills
- Team-worker
- Excellent communication Skills
- Bilingual English-Portuguese-Spanish
- Computer skills
- Quick Learner
- Proactive
Timeline
Seasonal Worker, Delivery Driver
UPS
11.2023 - 01.2024
Valet Attendant Supervisor
Warren Henry Automotive Group
06.2019 - 11.2023
Train Attendant ( Customer Service on Board )
GWR ( Great Western Railway )
02.2008 - 08.2018
High School Diploma -
Sion - Institute of Philosophy.