Alex Flicek
Bismarck
Summary
Hard-working individual with strong leadership skills and extensive experience in hotel and property management/maintenance. Excelled in guest relations, property maintenance, and safety procedures, significantly enhancing customer satisfaction and operational efficiency. Skilled in complaint resolution.
Overview
12
12
years of professional experience
Work History
Hotel Management/Maintenance
Dan Frank
06.2019 - Current
- Managed daily operations for better customer service and increased revenue.
- Improved guest satisfaction by providing efficient check-in and check-out procedures.
- Handled guest complaints efficiently.
- Conducted regular property inspections to address maintenance issues promptly.
- Provided exceptional service and assistance to guests.
- Provided services efficiently and with high level of accuracy.
- Handled guest complaints.
- Fostered safe lodging environment.
- Evaluated and promptly resolved facility operational issues.
Concrete Laborer
PourMor Concrete/Triton Homes
06.2013 - 06.2019
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
Cashier/Stocker
Holiday North Gas Station
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Business Administration
University of Mary
Bismarck, ND04-2023
Minor, Sports And Leisure Management
University of Mary
Bismarck, ND04-2023
Skills
- Reservation management/Front desk operations/Guest relations
- Property maintenance
- Complaint handling/Quality assurance
- Security management/Safety procedures
- Guest complaint resolution
- Talented leader (multiple years as hockey team captain/assistant captain at high school, junior hockey, college hockey levels)
Timeline
Hotel Management/Maintenance
Dan Frank
06.2019 - Current
Cashier/Stocker
Holiday North Gas Station
06.2018 - 08.2018
Concrete Laborer
PourMor Concrete/Triton Homes
06.2013 - 06.2019
Bachelor of Arts - Business Administration
University of Mary
Minor, Sports And Leisure Management
University of Mary
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