Alex Fraire-Gomez
Oklahoma City,OK
Summary
With a proven track record of delivering exceptional customer service to both guests and prospective guests, I have consistently demonstrated my ability to effectively run a front desk, ensure customer satisfaction, and resolve conflicts. I possess a strong technical aptitude, friendly demeanor, and punctuality, making me well-prepared to tackle any challenge that comes my way. My extensive experience in guest services and self-motivation have equipped me with the necessary skills to excel in this field. I excel in customer relations, recordkeeping, and problem-solving, possessing a pleasant personality. I am outgoing and strive to maintain a positive atmosphere when greeting and communicating with others. As a motivational leader and skilled problem-solver, I have advanced supervisory, team-building, and customer service abilities. Throughout my career, I have successfully assumed various roles and implemented positive changes that contributed to company success. My focus is on utilizing training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Crunch Fitness
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Security Guard
Tricorp Security
03.2023 - Current
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Front Desk Staff Member
Golds Gym
03.2022 - 03.2023
- Explained policies and procedures to visitors
- Scheduled and confirmed appointments
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Managed customer complaints and rectified issues to complete satisfaction
- Processed payments and updated accounts to reflect balance changes
- Pulled and organized requested documentation
- Welcomed large volume of guests and improved overall customer service
- Maintained front office cleanliness and organized supplies to increase productivity
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Overnight Cashier
7/eleven
12.2021 - 02.2022
- Greeted customers, answered questions and offered assistance with products and services
- Requested and carefully reviewed identification for alcohol, tobacco and other sales with age minimums
- Counted cash in register drawer at beginning and end of shift to balance
- Accepted and processed credit and cash payments, making correct change from cash register drawer
- Greeted customers promptly and responded to questions
- Maintained work area and kept cash drawer organized
- Counted and balanced cashier drawers.
Overnight Stocker
Walmart
09.2021 - 12.2021
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Picked up boxes and related trash from sales floor
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Followed instructions to properly arrange merchandise items.
Cashier
Raising Cane's Restaurants
11.2020 - 04.2021
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Spot Welder
International Environmental Corporation
06.2019 - 09.2020
- Read blueprints and drawings and took measurements to plan layout and procedures
- Heated and dissolved metal parts to obtain molten substance used in welding or extrusion
- Adjusted weld machines to correct settings for precision and waste reduction
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OK05.2019
Skills
- Issue Resolution
- Product Sales
- Patrolling
- Physical Stamina
- CCTV Monitoring
- Scheduling appointments
- Customer service expertise
- Cleaning and sanitization
- Maintaining confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Crunch Fitness
02.2024 - Current
Security Guard
Tricorp Security
03.2023 - Current
Front Desk Staff Member
Golds Gym
03.2022 - 03.2023
Overnight Cashier
7/eleven
12.2021 - 02.2022
Overnight Stocker
Walmart
09.2021 - 12.2021
Cashier
Raising Cane's Restaurants
11.2020 - 04.2021
Spot Welder
International Environmental Corporation
06.2019 - 09.2020
High School Diploma -
Capitol Hill High School