Alex Fuster
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
13
13
years of professional experience
Work History
Airport Customer Service Agent
Ultra Aviation, Miami International Airport
Miami, FL
10.2023 - Current
- Processed payment transactions utilizing point of sale systems.
- Collected baggage charges and accepted baggage for check-in.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Responded quickly to emergency situations by following appropriate protocols.
- Managed communication between airline personnel and customers in a professional manner.
- Verified identification documents such as passports or driver's licenses.
- Operated various computer programs related to customer service operations.
- Utilized PA system to announce departures and changes to landings.
- Built and maintained productive relationships with employees.
- Resolved conflicts between passengers using effective interpersonal skills.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Assisted with baggage check-in and tagging for customers.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Oversaw employee work schedules and delegated daily assignments.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted passengers and provided boarding instructions.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Provided clients with assistance in preparing required travel documents and forms.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Printed itineraries and tickets for average of 100 passengers each day.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Performed daily opening and closing procedures in accordance with company standards.
- Managed gate, ramp and cabin services for each flight.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Business Owner
Empire Miami
Miami, FL
02.2023 - Current
- Monitored competitor activities to stay informed of industry changes.
- Set pricing structures according to market analytics and emerging trends.
- Monitored inventory levels and placed orders with vendors to restock merchandise as needed.
- Directed and coordinated products, services and sales activities.
- Analyzed customer feedback to improve product quality and design.
- Maintained accurate records of all transactions, including cash receipts and credit card payments.
- Coordinated with suppliers on delivery timescales for new shipments of jewelry collections.
- Collaborated closely with marketing department on advertising campaigns designed to generate interest in jewelry products.
- Assisted customers in selecting items that best suited their needs while meeting monthly sales goals.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Jewelry Store Manager
Lola Jewels
Miami, FL
12.2018 - 12.2022
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Managed inventory levels to meet customer demand while minimizing costs.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Updated website content regularly according to current trends within target markets.
- Negotiated contracts with vendors for supplies and services.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Delegated work to staff, setting priorities and goals.
- Determined pricing for products or services based on costs and competition.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Kept records for production, inventory, income, and expenses.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Resolved issues quickly through meticulous research and quick decision-making.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Ensured compliance with all local laws and regulations related to the business operations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Set pricing structures according to market analytics and emerging trends.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
Sales Representative Manager
Aldo Jewelry
Miami, FL
02.2016 - 12.2018
- Conducted market research and reported on competitors.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Supported sales team members to drive growth and development.
- Created and maintained customer databases to track account activities.
- Monitored competitor's activities in order to stay ahead of the competition.
- Created and maintained sales environment to support business objectives.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Ensured adherence to company policies regarding pricing structures and payment terms.
- Coached, developed and motivated team to achieve revenue goals.
- Tracked monthly sales to generate reports for business development planning.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Identified potential customers and developed relationships with them.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Achieved company growth and brand development through market expansion and sales.
Office Assistant
Mega Miami Beach
Miami Beach, FL
10.2017 - 11.2018
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Dispersed incoming mail to correct recipients throughout office.
- Answered phone calls and welcomed visitors to office.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Troubleshot office equipment, computer hardware and software issues.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Banker
Banco de Credito y Comercio
Pinar Del Rio, Cuba
01.2011 - 12.2014
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Researched and resolved open items and deposit issues.
- Achieved or exceeded personal sales goals on consistent basis.
- Assisted customers by answering banking questions and recommending solutions.
- Met with new clients and completed pre-qualification procedures.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Resolved problems or discrepancies concerning customers' accounts.
- Received and counted daily inventories of cash, drafts and checks.
Education
3rd Year of Accounting - Accounting And Finance
Universidad De Pinar Del Rio
Cuba07.2007
GED -
IPVCE Federico Engels
Pinar Del Rio, Cuba07.2003
Skills
- Daily Reports
- TSA Collaboration
- Passenger Assistance
- Detail Oriented
- Payment Processing
- Boarding Pass Assignment
- Regulatory Compliance
- Problem-Solving
- Customer Documentation Review
- Computer Reservation Software
- Data Entry
- Upselling and Cross Selling
- Creative Thinking
- Invoice Preparation
- Flexible Schedule
- English & Spanish Fluency
- Microsoft Office
- Phone and Email Etiquette
- Team Leadership
- Service Promotion
- Decision-Making
- Active Listening
- Team Collaboration
- Customer Service
- Customer Retention
- Records Management
- Sales Development
- Account Management
- Sales Closing
- Account Servicing
- Client Service
- Customer Relations
- Interpersonal Communication Skills
- Product and Service Knowledge
- Product Management and Pricing
- Negotiation Tactics
- Retention Strategies
- Product and Service Sales
- Product Promotions
- Relationship Selling
- Relationship Building
- Inside and Outside Sales
- Customer Retention Abilities
- Application Installations
- Hardware Installation
- Inventory Control Systems
- User Support
- System Optimization
- System Maintenance
- Component Replacement
- Computer Maintenance
- Interpersonal Skills
- Highly Professional
- Friendly and Patient
- Microsoft Certification
- Microsoft Windows and Office
- System Configuration
- Attention to Detail
- Hardware and Software Configuration
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Airport Customer Service Agent
Ultra Aviation, Miami International Airport
10.2023 - Current
Business Owner
Empire Miami
02.2023 - Current
Jewelry Store Manager
Lola Jewels
12.2018 - 12.2022
Office Assistant
Mega Miami Beach
10.2017 - 11.2018
Sales Representative Manager
Aldo Jewelry
02.2016 - 12.2018
Banker
Banco de Credito y Comercio
01.2011 - 12.2014
3rd Year of Accounting - Accounting And Finance
Universidad De Pinar Del Rio
GED -
IPVCE Federico Engels
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