Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Gaines

Concord,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

16
16
years of professional experience

Work History

Operations Associate

Breather Products Inc
09.2018 - 12.2022

perform all Maintenance and customer service At the Companies Fifteen plus creative Spaces/office suite rentals in and around the San Francisco & Oakland area as well as Assist with all creative space long-term and hourly renters such as Meet and greets set up renters business meetings materials overhead projectors conference phones Etc. at renters request and fix all technical issues by troubleshooting and restoring Wi-Fi access for in suite devices on-site And from Remote locations Communicate With Team Members via Slack, emails phone calls For new requests maintaining effective Results.Answered work phones and routed correspondence to correct parties.

  • Identified internal problems and recommended solutions to upper management.
  • Provided administrative support to executives by scheduling meetings, coordinating travel, tracking expenses and generating reports.
  • Facilitated work processes for special projects, product promotions and company campaigns.
  • Developed and suggested new strategies and tactics for improvements.
  • Monitored inventory levels and ordered new supplies to prevent shortages.
  • Developed training and employee development materials to improve team performance.
  • Troubleshot equipment problems, performed preventative maintenance and scheduled needed repairs.
  • Evaluated employee performance and performed corrective actions to minimize workflow weaknesses.
  • Supervised day-to-day facility operations in accordance with set policies and guidelines.
  • Actively participated in meetings with staff members, making suggestions that improved productivity.
  • Prepared conference rooms for meetings and took minutes.
  • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
  • Worked closely with other departments on special projects.
  • Maintained communication with customer service and dispatch to coordinate deliveries.

Medical Transporter

Alliance Medical Transport
03.2012 - 11.2018
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Responded to emergency medical calls, security calls, or fire alarms.
  • Couriered items within hospital, delivering to appropriate individuals.
  • Answered patient call signals, signal lights or intercom systems to determine patient needs.
  • Responded to emergency medical calls, security calls or fire alarms.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Provided physical support to patients to assist in performing daily living activities.
  • Carried messages or documents between departments.
  • Lifted patients to move off beds, examination tables or stretchers.

Library Page

Public library Bay view Branch 

02.2009 - 04.2012
  • Returned books to circulation by placing on proper shelves.
  • Answered patrons' questions and assisted in finding materials requested.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Developed strong understanding of cataloging books and other materials through various methods.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.
  • Maintained accurate library records for inventory of periodicals and books.
  • Handled daily tasks, facility maintenance and security to support staff members.
  • Prepared and maintained displays and displayed cases.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
  • Implemented and helped manage summer reading program for children.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Enforced current library policies fairly with patrons.
  • Restocked returned items to correct shelf or storage locations.
  • Handled in-person and telephone requests for information and materials.
  • Collected fines from customers for overdue books and resources.
  • Identified and removed worn or outdated books and media.
  • Ordered and processed various library materials and media.

Lead Laborer

Buffalo Construction
03.2023 - 10.2024
  • Reduced workplace accidents by implementing comprehensive safety training for all laborers.
  • Ensured proper allocation of resources by carefully tracking inventory and equipment usage.
  • Developed strong relationships with subcontractors, resulting in successful collaborations on numerous projects.
  • Conducted thorough risk assessments prior to each project phase, proactively addressing potential hazards before they could impact crew safety or job completion timelines.
  • Championed a culture of continuous improvement within the team, motivating laborers to consistently strive for excellence in all aspects of their roles.
  • Improved workflow efficiency by regularly assessing areas for improvement and making necessary adjustments to processes and systems.
  • Enhanced project efficiency by streamlining processes and effectively delegating tasks to team members.
  • Implemented sustainable practices, reducing waste generation on job sites and promoting environmental responsibility within the team.
  • Provided detailed progress reports to supervisors, ensuring effective communication on project status.
  • Trained new hires in company protocols and procedures, fostering a positive work environment from the start.
  • Consistently met deadlines by prioritizing tasks and maintaining open communication with project stakeholders.
  • Oversaw quality control measures, ensuring that all completed work met or exceeded industry standards.
  • Coordinated schedules for teams of laborers, ensuring adequate coverage during peak periods without compromising productivity or quality of workmanship.
  • Increased team morale through regular recognition of individual accomplishments and contributions.
  • Facilitated skill development among team members through mentorship programs and targeted training opportunities.
  • Streamlined communication channels between field crews and management staff, enhancing overall project coordination efforts.
  • Managed budgets for multiple projects, ensuring all financial targets were met or exceeded.
  • Negotiated contracts with vendors, securing competitive pricing for materials and services required for various projects.
  • Collaborated with other team leads to ensure consistent quality across all projects.
  • Led crews, planned work and distributed daily assignments.
  • Operated heavy equipment to move supplies and machinery.
  • Implemented well-defined instructions to help each crew member understand assignments.
  • Observed workers and quickly identified problems, implementing corrective actions to eliminate work errors.
  • Motivated team members to meet demanding project targets without sacrificing quality.
  • Interpreted blueprints and schematics correctly to make accurate decisions about jobsite work.
  • Maintained ideal safety standards and consistently low accident record.
  • Managed communication between team members, preventing costly and dangerous errors.
  • Enforced policies to keep work consistent, accurate and hazard-free.
  • Set schedules and ordered work for maximum efficiency at each site.
  • Coordinated timely supply deliveries to keep crews working efficiently.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Mixed and poured concrete for variety of projects.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Installed drywall, siding and other structural components.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Helped with erecting scaffolding and ladders.
  • Operated forklifts and boom lifts to complete various tasks.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.

Education

Associate of Applied Science - Administrative Support & Office Technology

City College of San Francisco
San Francisco, CA
06.2005

Skills

  • Customer Service
  • Training & Development
  • Critical Thinking
  • Data Management
  • Team Management
  • Flexible Schedule
  • Relationship Building
  • Supervision & Leadership
  • Problem Resolution
  • Team Building
  • Friendly, Positive Attitude
  • Computer Skills
  • Organizational Skills
  • Microsoft Office
  • First Aid/CPR
  • Maintenance & Repair
  • Conflict Resolution
  • Reliable & Trustworthy
  • Strong Problem Solver
  • Meeting Planning
  • Executive Presentation Development
  • Professional and Mature
  • Business Writing
  • Inventory Replenishment
  • Report Writing
  • Mail Management
  • Equipment Operation
  • Process Enhancements and Revisions
  • Damaged Goods Returns
  • Interpersonal and Written Communication
  • Health Assessments
  • Receiving Policies and Procedures
  • Issue Researching and Resolution
  • Safety Procedures

Timeline

Lead Laborer

Buffalo Construction
03.2023 - 10.2024

Operations Associate

Breather Products Inc
09.2018 - 12.2022

Medical Transporter

Alliance Medical Transport
03.2012 - 11.2018

Library Page

Public library Bay view Branch 

02.2009 - 04.2012

Associate of Applied Science - Administrative Support & Office Technology

City College of San Francisco
Alex Gaines