Alex Gallardo
Chatsworth,CA
Summary
Proven leader in operational leadership and strategic planning, with a track record of driving digital transformation at Premier America Credit Union. Excelled in organizational development and operations management, enhancing financial wellness and community impact. Achieved significant business growth by fostering high-performance cultures and strengthening key client relationships. Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
VP of Community Impact & Financial Wellness
Premier America Credit Union
07.2023 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Branch Manager II
CBC FCU
04.2015 - 04.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Assistant Manager
Furniture Expo
08.2009 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Branch Manager, Assistant Vice President
Bank Of America
09.1999 - 09.2009
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Bachelor of Science - Business
CSU Channel Islands
Camarillo, CA05.2014
Skills
- Organizational Development
- Operations Management
- Corporate Communications
- Digital Transformation
- Strategic Planning
- Operational leadership
Certification
Credit Union Development Educator
Timeline
VP of Community Impact & Financial Wellness
Premier America Credit Union
07.2023 - Current
Branch Manager II
CBC FCU
04.2015 - 04.2021
Assistant Manager
Furniture Expo
08.2009 - 04.2015
Branch Manager, Assistant Vice President
Bank Of America
09.1999 - 09.2009
Bachelor of Science - Business
CSU Channel Islands
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