Alex Galperin
Inverness,IL
Summary
Results-oriented Senior QA Engineer with expertise in driving quality assurance initiatives and enhancing product quality through automation frameworks and performance monitoring. Experienced in manual and automated testing, BDD test case creation, and defect analysis. Focused on mentoring teams to effectively identify and resolve software issues.
Overview
25
25
years of professional experience
Work History
Senior QA Engineer
Bold Penguin
Columbus , OH
02.2022 - Current
- Led the design and deployment of a scalable automation framework, migrating legacy Java systems to modern C# to improve reliability and reduce maintenance.
- Collaborated with product team and architects to tackle complex product testing challenges, employing innovative testing strategies to ensure robust client application processes while reducing technical debt.
- Developed comprehensive QA strategy for established product, integrating continuous integration procedures to enhance workflow and testing efficiency.
- Designed centralized QA dashboard to deliver real-time insights into product performance and monitoring.
- Monitored Key Process Indicators, including event store metrics, API endpoints, UI tests, and unit tests.
Lead QA Engineer
Insureon
Chicago, Illinois
11.2015 - 02.2022
- Designed and implemented an automated testing framework for a dynamic web application with complex logic. Collaborated with developers, QA, and business analysts to improve automated testing implementation.
- Developed a flexible testing framework in JAVA, utilizing Serenity BDD methodology, Selenium WebDriver & Jenkins Continuous Integration. Utilized AWS infrastructure to execute test scripts.
- Managed overseas capacity to enhance and maintain automated test framework.
QA Automation Engineer
Mobilex Labs
Chicago, IL
06.2015 - 08.2015
- Completed assignments ahead of schedule, ensuring timely project delivery.
- Tested UI and functionality of new features in complex web application, automated test cases with Selenium Webdriver, debugged across multiple platforms and browsers for continuous integration, and developed libraries for test automation framework while documenting and tracking bugs in JIRA.
Operations Manager
Ambius
Des Plaines, IL
11.2009 - 05.2015
- Lead and supported the service department, sustaining a portfolio of S&P500 customers with gross monthly revenue of over $650,000. Developed and maintained daily routes for a team of Customer Service Specialists and Installation Technicians, maintained a fleet of 40 vehicles. Reviewed performance and disciplined subordinates. Held weekly one-on-one and monthly team meetings, including team performance reviews, training sessions and team-building exercises.
- Managed team during holiday season, successfully installing $1,000,000 in holiday orders within 6-week period
- Coached team on sales and customer service, generating an additional $50,000 in monthly revenue
- Enhanced market engagement scores by 20-30% across multiple categories
- Supervised the implementation of QA policies on replacements, keeping the rates below 4.5%
- Performed regular QA checks, shared results, improved service, while maintaining over 90% customer retention
Branch Manager
Satellite Country
Bogalusa, Louisiana
10.2005 - 02.2008
- Established field office for business impacted by Hurricane Katrina. Developed installation and QA processes during early expansion. Oversaw daily operations of customer service/dispatch and 50 technicians, emphasizing quality control and data analysis.
- Collected and analyzed vendor feedback to enhance service quality.
- Team achieved 95% completion rate, while maintaining a trouble call ratio below 4%
- Team added over 1,000 new customers every month on a consistent basis
Managing Partner, Operations Manager
Super Nova, Inc
Wheeling, IL
11.2000 - 05.2005
- Established enterprise, developed knowledge base, and engaged community to build brand recognition. Led team of contractors and oversaw projects for structured wiring system installations in commercial and residential sectors.
- Created compelling radio ads that captured audience attention and drove engagement. on radio, creating 300% ROI
- Negotiated joint venture with Satellite Country to expand market reach.
- Introduced new products to potential customers while educating existing customer base to enhance product awareness and drive sales.
Education
BBA - Management
Robert Morris University
Chicago, IL08-2009
Skills
- Test automation
- Quality assurance
- Continuous integration
- Performance monitoring
- API testing
- Agile methodology
- Team collaboration
- Process improvement
- Risk management
- Problem solving
- Effective communication
- Attention to detail
- Leadership development
- Training facilitation
- CI and CD pipelines
- Selenium webdriver
- Usability testing
- Test case creation
- Cross-browser testing
- Git
- Test strategy development
- Bug reporting
- Regression testing
- Software development lifecycle
- Java programming
- Postman tool
- Defect tracking
- Test automation frameworks
- JIRA proficiency
- Automation expertise
- Process automation
- Documentation and reporting
- Performance metrics
- CRM software
- Problem solving techniques
- Team leadership
- Quality training development
- Quality metrics monitoring
- Failure investigation and analysis
- Quality improvement strategy
- Quality engineering tools
- SOP development
- Engineering support
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Limited
Ukrainian
Limited
Timeline
Senior QA Engineer
Bold Penguin
02.2022 - Current
Lead QA Engineer
Insureon
11.2015 - 02.2022
QA Automation Engineer
Mobilex Labs
06.2015 - 08.2015
Operations Manager
Ambius
11.2009 - 05.2015
Branch Manager
Satellite Country
10.2005 - 02.2008
Managing Partner, Operations Manager
Super Nova, Inc
11.2000 - 05.2005
BBA - Management
Robert Morris University