Alex Garduno
Las Vegas,NV
Summary
Friendly, hardworking and dedicated individual with 2+ years of experience in customer service and 3+ years experience in retail. High level of communication and service with assisting guests. Aiming to get better and learn more. Determined to exceed guest and store expectations to drive sales on a consistent basis. dynamic team motivator and adept communicator, excelled in fast-paced environments at Starbucks and Target, enhancing customer satisfaction and loyalty. Mastered POS systems and cash handling, while lifting heavy stock efficiently. Achieved sales goals through exceptional service and team leadership, fostering a culture of excellence and continuous improvement. Fluent in Spanish, ensuring diverse customer engagement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
07.2022 - 10.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Responsible for the execution of all drink choices on all drinks to meet customer needs as well as any modifications to meet customer needs.
- Adhering to all safety, cleanliness, and decorum standards.
- Above average ability to multitask in a fast-paced, high-demand environment.
- Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.
- Educates customers on store offerings and coffee culture.
- Regularly delegates tasks and leads team to achieve sales and drive through goals.
- Listened to all customer desires and needs to recommend optional products
- Restocked counter and customer areas to maintain adequate item levels for expected needs
- Build beverages to starbucks standard
- Provide the starbucks experience to all guests
- Trained new hires on best customer service techniques
- Prepare and serve customer food orders, ensure that all items on display are handled according to food safety regulations
- Fluent in Spanish reading and writing, active listener and friendly
- Efficient with cash register and drive thru transaction
General Merchandiser
Target
Las Vegas, NV
06.2019 - 03.2022
- Recorded daily activities for inventory control.
- Greeted store customers and discussed needs.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Received and unloaded food trucks
- Stocked frozen, produce and food products with accuracy and efficiency faster than staff average
- Order pickup/ online order filling
- Maintained high guest service in fast-paced environment
- Worked as a team to get product out as quick as possible
- Trained on electric pallet jack stacker and electric lift
- Unloaded and stocked general merchandise truck
- Maintained cleanliness and order of shelves to make product presentable
- Provided great guest service by greeting and assisting guests all the time
- Trained new hires on area procedures
- Kept up to date on products and sales to display clear and appropriate signs
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
- Worked effectively in fast-paced environments.
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Stocking Merchandise
- Heavy Lifting I have physical strength and can do physical tasks
- Proficient in conveying ideas clearly and effectively, both verbally and in writing
- Demonstrated ability to guide and motivate teams toward achieving goals
- Skilled at attentively understanding others' perspectives and responding thoughtfully
- Quick to adjust to changing environments, strategies, and market dynamics
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Barista
Starbucks
07.2022 - 10.2024
General Merchandiser
Target
06.2019 - 03.2022