Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Gates

Denton,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Floor Associate

HDsupply
Flower Mound, TX
09.2023 - Current
  • Stocked shelves with merchandise according to company guidelines.
  • Adhered to all safety regulations when handling products and equipment.
  • Restocked shelves as needed throughout the day.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Ensured that aisles were neat, clean, and free from hazards at all times.
  • Received shipments of new merchandise and distributed items to appropriate locations.
  • Assisted with unloading trucks when necessary.
  • Provided assistance to other departments when needed.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Operated machinery such as pallet jacks or forklifts in accordance with safety protocols.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Evaluated work areas before planning flooring layout for different projects.

Front Desk Clerk

Grand Oaks Hotel
Branson, MO
08.2022 - 11.2023
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Maintained accurate records of all guests' stays and charges.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Updated computer system with current guest information.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Verified identification for security purposes prior to issuing room keys.
  • Conducted daily shift reports to review occupancy levels and revenue figures.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
  • Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
  • Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
  • Organized files for easy retrieval when needed by management staff members.
  • Scheduled wake-up calls for guests who requested them.
  • Provided directions to nearby restaurants or other establishments as requested by guests.
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Stocked office supplies in order to maintain adequate levels throughout the work day.

Stores Clerk/Parts Runner

Omni Air International Inc.
Fort Worth, TX
06.2023 - 08.2023
  • Answered phones in a courteous manner while providing excellent customer service.
  • Developed detailed spreadsheets to track financial data and trends.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Provided administrative support such as scheduling appointments or meetings.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Utilized computer software programs to create reports, labels, forms.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Coordinated company records and resources to assist team members with special projects.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Maintained and updated filing, inventory and database systems, manually or using computer.

Pharmaceutical Associate

Bristol pharmacy
Flowermound , TX
02.2022 - 05.2022
  • Verified credit card charges against purchase receipts for accuracy.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Supported management team to facilitate task completion and meet performance goals.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.

Education

High School Diploma -

Forestburg Isd
Forestburg, TX
05-2021

Skills

  • Product Promotion
  • Interpersonal Relations
  • Store Maintenance
  • Customer Engagement
  • Workplace Safety
  • Inventory Audits
  • Stock Replenishment
  • Product Assembly
  • Returns and Exchanges
  • Shelf Stocking
  • Visual Displays
  • Safety Protocol Knowledge
  • Excellent Work Ethic
  • Strong Organization Skills
  • Attentive to Detail
  • Reliable and Consistent
  • Deadline Management
  • Confident and Positive Attitude
  • Materials Handling

Timeline

Floor Associate

HDsupply
09.2023 - Current

Stores Clerk/Parts Runner

Omni Air International Inc.
06.2023 - 08.2023

Front Desk Clerk

Grand Oaks Hotel
08.2022 - 11.2023

Pharmaceutical Associate

Bristol pharmacy
02.2022 - 05.2022

High School Diploma -

Forestburg Isd

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