Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Alex Givens

Duncanville,Texas

Summary

Highly motivated and dedicated job seeker with a proven track record of strong organizational skills. Seeking an entry-level Customer Service position to contribute to a team's success in achieving company goals. Committed to providing exceptional service and ensuring customer satisfaction. Eager to utilize hardworking nature and passion for delivering excellent results in a fast-paced environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security/Front Desk

American Airlines
12.2022 - Current
  • Greeting Guests
  • Assisting Employees
  • Patrolling & Safeguarding Fulfillment American Airlines Facility
  • Monitoring Cameras
  • Customer Service
  • Receiving & Distributing Mail
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Security Supervisor

GardaWorld Security Services
06.2021 - 12.2022
  • Having excellent customer service is always the top priority
  • Observe, survey the area and provide reporting on activity at the location
  • Provide rapid response in critical situations
  • Reading and writing detailed reports
  • Enforce customer procedures, regulations and standards
  • Supervised team of 4 security personnel during shift.

Sales Associate

Sunglass Hut
08.2020 - 06.2021
  • Collaborating with a team of workers who work to ensure that a client's needs are met during a visit
  • Help customers find products that match their budget and satisfy their needs and assist with product selection
  • Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Retail Sales Associate

Sears
05.2018 - 03.2020
  • Interact with customers
  • Manage product transactions
  • Resolve customer conflicts and answer questions while advancing customer service and verbal communication skills
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

High school -

Poteet High School
Mesquite, TX
05.2021

Skills

  • Retail Management

  • Content Marketing

  • Sales Strategy Development

  • Client Support

  • Cash Management

  • Customer Transaction Management

  • Customer-Focused Sales

  • Retail Merchandising

  • Safety Management

  • Surveillance Operations

  • Retail Loss Prevention

  • Strong Written Communication

  • CCTV Monitoring

  • Leadership Experience

  • Team Management

Certification

Guard Card Level ll, 05/01/22, 05/01/26

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Elementary

Timeline

Security/Front Desk

American Airlines
12.2022 - Current

Security Supervisor

GardaWorld Security Services
06.2021 - 12.2022

Sales Associate

Sunglass Hut
08.2020 - 06.2021

Retail Sales Associate

Sears
05.2018 - 03.2020

High school -

Poteet High School

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Alex Givens