Alex Cloutier
St Joseph's Hospital
Commerce City,Colorado
1
Certification
20
years of professional experience
I am currently working at St Joseph Hospital as a patient transporter. I volunteered in the Transportation department of Advocate Lutheran General Hospital in Park Ridge, Illinois. The time I spent working in the hospital inspired me to enroll in college so that I could further my education and career in the medical field. I enjoy speaking with people and solving problems. I have also been a hardworking server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Six plus years serving in a high energy night club and with large groups in pool side cabanas at a five star resort.
I look forward to working in the medical field. I have found my passion. I enjoy helping people, especially when they need it most.
Work History
Unit Clerk
2 Years 2 Months- Managed patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Facilitated communication between medical staff and patients to enhance care delivery.
- Organized and maintained medical records, ensuring compliance with hospital protocols.
- Assisted in scheduling appointments, reducing wait times for patients and improving overall efficiency.
- Answered emergent ambulance calls
- Trained new clerks on operational procedures, fostering a collaborative team environment.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
Certified Nursing Assistant
6 Years 8 Months- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Patient Transporter
7 Years 8 Months- Assisted patients in moving out of beds, wheelchair , stretchers or medical transport vans
- Warmly greeted patients and visitors and made each feel welcome
- Comforted patients and families by offering support and encouragement
- Furthered skills by actively taking part in employee trainings and taking classes in Certified Nurse Assistant to improve patient care
- Wipe down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Provide physical support to patients through diverse types of mobility assistance
- Answer call lights and support patient comfort and safety by adjusting bed rails and equipment
- Used two-way radio phone for communication, notifying dispatcher, and testing sites of any delays in transport
Office Manager
3 Years 8 Months- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Sourced vendors for special project needs and negotiated contracts
- Provided complete meeting support including preparing materials and taking notes
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
- Optimized organizational systems for payment collections, accounts payable/receivable, deposits and recordkeeping.
- Coordinated special projects and managed schedules
- Received, screened and routed incoming calls
Server
2 Years- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Quickly recorded transactions in MICROS system to deliver prompt service
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Developed and maintained positive working relationships with others to reach business goals
- Provided friendly and attentive service
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Set dining tables according to type of event and service standards including cabana service
- Assertively up-sold alcoholic beverages, appetizers and desserts
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders
- Maintained complete knowledge of restaurant menu, including daily specials
- Monitored guest for intoxication and immediately reported concerns to management
Cocktail Server, Room Service, BarBack
4 Months- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set dining tables according to type of event and service standards
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Quickly recorded transactions in MICROS system to deliver prompt service
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Provided friendly and attentive service
- Inventoried and restocked items throughout day
- Precisely described menu items and special offerings and appropriately identified wine pairings
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Verified cash drawer against the day’s receipts
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Resolved guest complaints quickly and efficiently
- Received frequent customer compliments for going above and beyond normal duties
- Assertively upsold alcoholic beverages, appetizers and desserts
- Delivered quality service by providing a warm and welcoming environment
- Assisted co-workers whenever possible
- Effectively listened to, understood and clarified guest concerns and issues
- Operated all kitchen equipment adeptly
Cocktail Server
6 Years- Set dining tables according to type of event and service standards
- Routinely cleaned work areas, glassware throughout each shift
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Provided friendly and attentive service
- Inventoried and restocked items throughout day
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Resolved guest complaints quickly and efficiently
- Received frequent customer compliments for going above and beyond normal duties
- Assertively upsold alcoholic beverages
- Assisted co-workers whenever possible
- Maintained complete knowledge of full bar menu, including daily drink specials
Education
High School Diploma - General
Associate Of Science - Medical Assistant
Skills
Thrives in fast-paced environment
Committed team player
Lifts and carries up to 50 lbs
Guest relations professional
Liquor and smoking laws familiarity
Courteous
professional demeanor
Flexible schedule capability
ServSafe certification
BLS certified
Certification
- Harassment Prevention Training
- ADA 2010 Enabling Independence- Service for Guests with Disabilities
- JW Marriott Service Excellence Training
- California Food Handlers Certification
- TIPS Alcohol Server Training
- BLS certified
Patient Transportation
Advocate Lutheran General Hospital 2012
Admitting
Operating Room
Xrays
Discharge
Pediatrics
- Patients Transportation
- Received MVP Value Recognition Award for Compassion, Equality, and StewardshipMay 14, 2012
References
Tom Cloutier 760-823-2412
General Manager Hunters Night Club
7 years known
Michael Dresser 760-341-2211 ext 6066
Supervisor at JW Marriott Oasis
8 Months known
John Fraser 760-341-2211 ext 6066
Manager at JW Marriott Oasis
8 Months known
Robert Cortez 760-799-6969
Supervisor at Augustine Casino Cash Cage
18 years known
General Manager Hunters Night Club
7 years known
Michael Dresser 760-341-2211 ext 6066
Supervisor at JW Marriott Oasis
8 Months known
John Fraser 760-341-2211 ext 6066
Manager at JW Marriott Oasis
8 Months known
Robert Cortez 760-799-6969
Supervisor at Augustine Casino Cash Cage
18 years known
Timeline
Unit Clerk
St Joseph Hospital
08.2024 - CurrentRead More
Certified Nursing Assistant
St Joseph Hospital
02.2020 - CurrentRead More
Patient Transporter
St Joseph's Hospital
02.2019 - CurrentRead More
Office Manager
Lookout Mountain Custom Woodworks
06.2015 - 02.2019Read More
Server
JW Marriott Desert Springs Resort
05.2013 - 05.2015Read More
Cocktail Server, Room Service, BarBack
Hard Rock Hotel
01.2013 - 05.2013Read More
Cocktail Server
Hunters Night Clubs Palm Springs CA and Chicago IL
01.2007 - 01.2013Read More
Red Rocks Community College
Associate Of Science from Medical Assistant
Read More
Amistad High School
High School Diploma from General
Read More