Alex Gonzalez
Miami,FL
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
4
4
years of professional experience
Work History
Lead Barista
Starbucks
11.2022 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Streamlined workflow for barista team members by implementing effective task delegation.
Lot Associate
Costco
11.2021 - 02.2022
- Improved customer satisfaction by providing timely assistance in the parking lot and store entrances.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Collaborated with store personnel to ensure proper inventory levels on the sales floor.
Lot Associate
Home Depot
11.2020 - 07.2021
- Cleaned parking lot to provide clean and orderly environment.
- Assisted customers with unloading and loading material to and from vehicles.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Escorted drivers to vehicles and helped load or carry large items.
Line Cook
Pollo Tropical
07.2020 - 10.2020
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Restaurant Busser
IHOP
10.2019 - 12.2019
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
Education
High School Diploma -
Green Springs High School
3555 NW 7th St, Miami,04.2021
Skills
- Menu Memorization
- POS Systems
- Inventory
- Conflict Handling
- Beverage Preparation
- Problem-solving abilities
- Cash handling
- Heavy Lifting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Barista
Starbucks
11.2022 - 12.2023
Lot Associate
Costco
11.2021 - 02.2022
Lot Associate
Home Depot
11.2020 - 07.2021
Line Cook
Pollo Tropical
07.2020 - 10.2020
Restaurant Busser
IHOP
10.2019 - 12.2019
High School Diploma -
Green Springs High School