Alex Gonzalez
Orlando,FL
Summary
Dynamic leader with a proven history of staff training and development at The Bureau Escape Games, excelling in policy enforcement and increasing employee engagement. Demonstrated skills in sales and marketing, prioritizing exceptional customer service to drive performance. Achieved operational excellence through a customer-centric approach and extensive industry knowledge, ensuring efficient daily operations and team collaboration.
Overview
3
3
years of professional experience
Work History
Manager on Duty
The Bureau Escape Games
Orlando, FL
02.2024 - Current
- Managed teams of up to twenty at a time, and daily operations running on a timely, strict schedule.
- Trained and provided onboarding team members with a foundation of knowledge needed to successfully contribute to daily objectives.
- Completed any repairs needed and/or reported by Experience Hosts for the venue.
- Operated the cash register efficiently and accurately, processed payments by credit card, gift card, redemption vouchers, or automatic debit.
- Answered phone calls regarding concerns or questions that guests may have, and provided excellent customer service.
- Verified all opening and closing procedure are completed correctly and efficiently.
Manager on Duty
Plato's Closet
Orlando, FL
06.2023 - 02.2024
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Handled cash register transactions accurately while providing excellent customer service.
- Carried out opening and closing procedures, such as counting cash in registers, making sure the retail floor was organized and clean, counting the safe, and ensuring the door was locked and the alarm was set.
Chocolatier
Ghirardelli, Disney Springs
Orlando, FL
02.2023 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated the cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit.
- Demonstrating strong multitasking abilities, handling multiple orders simultaneously, without compromising quality and efficiency.
Cashier
Goodwill Inc
Orlando, FL
03.2022 - 01.2023
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Operated the cash register efficiently and accurately, processed payments by cash, gift card, credit card, or automatic debit.
Education
Health Sciences - Pharmacology
University of Central Florida
Orlando, FLSkills
- Staff training and development
- Industry awareness
- Policy enforcement
- Employee engagement
- Sales and marketing
- Customer service focus
Languages
English
Full Professional
Spanish
Limited
Timeline
Manager on Duty
The Bureau Escape Games
02.2024 - Current
Manager on Duty
Plato's Closet
06.2023 - 02.2024
Chocolatier
Ghirardelli, Disney Springs
02.2023 - 08.2023
Cashier
Goodwill Inc
03.2022 - 01.2023
Health Sciences - Pharmacology
University of Central Florida
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