Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alex Gonzalez

Las Vegas

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Proven track record of sales performance while supporting company mission.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Front of House Manager

MGM Resorts International
09.2023 - 04.2024
  • Supervised daily front-of-house operations, ensuring compliance with service standards and guest satisfaction.
  • Assisted in planning and executing special events, fostering positive guest experiences and engagement.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed inventory for dining supplies, reducing waste through effective stock control practices.

Sales Associate Manager

Tumi
06.2023 - 09.2023
  • Coordinated daily team meetings to discuss sales strategies and performance goals.
  • Engaged customers to enhance their shopping experience through personalized service and product recommendations.
  • Developed strong relationships with customers, fostering loyalty and repeat business through consistent follow-up communication.

Tour Guide

Zak Bagans' TheHaunted Museum
02.2023 - 09.2023
  • Guided diverse groups through historical sites, enhancing visitor experience and engagement.
  • Adapted to varying group dynamics, fostering inclusive environments during tours.
  • Managed time effectively to maintain schedule while accommodating individual guest needs.

Inside Sales Representative

Tesla
09.2022 - 03.2023
  • Developed and maintained relationships with clients to enhance customer satisfaction and retention.
  • Executed sales strategies to meet or exceed monthly targets and drive revenue growth.
  • Utilized CRM software to track interactions, manage leads, and streamline communication processes.
  • Managed friendly and professional customer interactions via phone, text messages, emails, and live chat.

Front of House Manager

Finneys Crafthouse
06.2022 - 09.2022
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

Sales Associate

CigarSpots
10.2021 - 06.2022
  • Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
  • Provided knowledgeable support on product features and benefits, fostering customer trust and loyalty.
  • Built relationships with customers to encourage repeat business.

Member Advocate

Happy Money
06.2020 - 10.2021
  • Facilitated member inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Educated members on program benefits and resources, promoting engagement and utilization.
  • Monitored membership trends, providing insights to leadership for strategic planning initiatives.

Owner/Operator

Calivino Wine Pub
06.2017 - 06.2020
  • Developed and implemented marketing strategies to enhance brand visibility and attract new clientele.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing service delivery.
  • Analyzed sales data to identify trends, adjusting menu items based on customer preferences.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Product Expert

Apple Inc.
05.2013 - 12.2016
  • Mentored junior staff on product features, ensuring consistent messaging and customer support excellence.
  • Evaluated customer feedback to drive iterative improvements in product offerings and user experience.
  • Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
  • Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.

Assistant Store Manager

Guitar Center
06.2011 - 05.2013
  • Coordinated visual merchandising efforts, maintaining appealing displays that attract customers.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Sales Associate

Verizon Wireless
03.2008 - 06.2011
  • Implemented promotional strategies to boost sales during peak seasons, adapting to dynamic retail environments.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Science - Business Administration

Fullerton College
06-2012

Skills

  • Guest relations
  • Training and mentoring
  • Customer feedback analysis
  • Team leadership
  • Relationship building

Certification

  • Food Manager, ServSafe - 2029
  • Training in Alcohol Management, Nevada - 2026
  • Sheriffs Non-Gaming License - 2028

Languages

English
Native or Bilingual

Timeline

Front of House Manager

MGM Resorts International
09.2023 - 04.2024

Sales Associate Manager

Tumi
06.2023 - 09.2023

Tour Guide

Zak Bagans' TheHaunted Museum
02.2023 - 09.2023

Inside Sales Representative

Tesla
09.2022 - 03.2023

Front of House Manager

Finneys Crafthouse
06.2022 - 09.2022

Sales Associate

CigarSpots
10.2021 - 06.2022

Member Advocate

Happy Money
06.2020 - 10.2021

Owner/Operator

Calivino Wine Pub
06.2017 - 06.2020

Product Expert

Apple Inc.
05.2013 - 12.2016

Assistant Store Manager

Guitar Center
06.2011 - 05.2013

Sales Associate

Verizon Wireless
03.2008 - 06.2011

Associate of Science - Business Administration

Fullerton College

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