Alex Gornbein
Cohoes,NY
Summary
Results-driven Sales Manager with expertise in sales strategy, CRM management, and performance coaching. Proven track record in driving revenue growth and enhancing team productivity through targeted training programs.
Overview
16
16
years of professional experience
Work History
Sales Manager
linqd.
Remote
07.2025 - Current
- Led 24 inside sales professionals across 11 client programs, supporting $6.5M in annual revenue and driving 25% year-over-year growth through outbound execution, CRM reporting, and coaching.
- Managed outbound and inbound sales coverage across client programs, optimizing staffing around peak call volume to maintain service levels and enhance overall team productivity.
- Partnered with data analysts to refine targeting and priority scoring, resulting in a 50% increase in connection rates and improved pipeline quality.
- Used AI-driven QA insights to identify coaching opportunities, leading to a 41% year-over-year increase in answer rates.
- Led weekly 1:1 coaching, ride-alongs, and team huddles to strengthen execution, accountability, and rep development.
- Built HubSpot reports, list views, and outreach playbooks that improved visibility, outbound execution, and performance management across 11 client programs.
- Designed onboarding and training programs with Training Specialists, improving team effectiveness and raising average QA scores by 10%.
Outside Sales Supervisor
Spectrum
Latham, NY
03.2025 - 07.2025
- Led an outside sales team focused on customer acquisition and reactivation while driving day-to-day execution against revenue goals.
- Analyzed sales trends and performance data to identify opportunities, contributing to a 50% increase in month-over-month acquisition sales.
- Managed customer handoff from order entry through activation, using proactive follow-up to enhance onboarding consistency and boost customer satisfaction.
- Worked cross-functionally to align outreach strategy and strengthen customer experience, contributing to improved market penetration.
- Built high-performance culture through SMART goals, recognition, and peer-mentor program, enhancing leadership development and team accountability.
Inside Sales Supervisor
Spectrum
Albany, NY
12.2015 - 03.2025
- Led high-volume inside sales team to enhance accountability and customer satisfaction through coaching and huddles.
- Developed training programs that improved sales capabilities and boosted conversion rates by 20%.
- Conducted sales audits and call reviews to ensure adherence to quality standards and execution discipline.
- Established structured career paths from team captain to supervisor, supported by regular coaching sessions.
- Spearheaded virtual hiring events and job fairs, achieving 30% growth in call center team size.
- Collaborated with billing operations and executive leadership to streamline onboarding processes and eliminate manual activation calls.
- Partnered with billing operations to enhance operational efficiency through improved onboarding workflows.
Client Solutions Executive
AT&T
Albany, NY
02.2014 - 03.2015
- Achieved 120% sales goal attainment by building relationships with key decision-makers through value-driven presentations.
- Developed customized solutions utilizing AT&T's wireless, wireline, and SaaS products to address client needs.
- Expanded client base by prospecting and acquiring small-to-medium business customers through targeted telemarketing outreach.
- Utilized CRM software to track sales activities and pipeline progress, enhancing collaboration with internal teams.
Assistant Manager
AT&T
Rensselaer, NY
09.2013 - 02.2014
- Led high-performing sales team, providing coaching to consistently exceed sales targets.
- Drove sales performance by actively engaging in sales processes and implementing effective in-store promotions, resulting in increased customer interactions.
- Partnered with client solutions executive to enhance outreach and secure SaaS sales for SMBs.
- Enhanced customer satisfaction score by 10% through targeted collaboration on process improvements.
- Resolved customer escalations by collaborating with management to identify and implement optimal solutions, enhancing overall customer experience.
- Managed inventory control and compliance standards, ensuring operational excellence and adherence to regulations across all functions.
- Achieved 25% increase in operational efficiency, leading to successful corporate audit pass.
Sales Consultant
AT&T
Albany, NY
06.2010 - 09.2013
- Drove personal and store sales goals through strong customer relationships and proactive follow-up on leads.
- Achieved perfect customer satisfaction score in 2013 by delivering tailored sales experiences.
- Identified key stakeholders in small to medium-sized businesses, generating leads for SaaS solutions.
- Resolved customer issues promptly, enhancing in-store experiences.
- Maintained organized store appearance to create a welcoming environment for customers.
Education
Bachelor of Arts - Pyschology
SUNY Geneseo
Geneseo05-2010
Skills
- Sales strategy
- Customer acquisition
- Revenue growth
- Sales forecasting
- CRM management
- Data analysis
- Training program design
- Performance coaching
Timeline
Sales Manager
linqd.
07.2025 - Current
Outside Sales Supervisor
Spectrum
03.2025 - 07.2025
Inside Sales Supervisor
Spectrum
12.2015 - 03.2025
Client Solutions Executive
AT&T
02.2014 - 03.2015
Assistant Manager
AT&T
09.2013 - 02.2014
Sales Consultant
AT&T
06.2010 - 09.2013
Bachelor of Arts - Pyschology
SUNY Geneseo