Alex Griego
Cheyenne
Summary
Results-oriented manager with a decade of experience in hospitality operations. Skilled in enhancing customer satisfaction, inventory management, and team leadership. Committed to driving efficiency and quality service.
Overview
19
19
years of professional experience
Work History
Manager
The Albany
Cheyenne
06.2016 - Current
- Supervised daily operations and staff activities to ensure seamless service in a busy hospitality environment.
- Developed and enforced operational policies to enhance customer satisfaction.
- Managed inventory levels and ordered supplies, ensuring workflow efficiency and availability of essential resources.
- Enforced customer service standards and resolved issues to enhance overall guest experience and satisfaction.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Shipping and Receiving Lead
State of Wyoming
Cheyenne
03.2007 - 06.2015
- Supervised shipping and receiving operations for government materials and equipment, ensuring compliance with regulatory standards.
- Managed inventory tracking using warehouse management systems.
- Oversaw the loading and unloading of trucks to optimize efficiency.
- Maintained accurate records of shipments and receipts for accountability.
- Maintained high standards of quality control, inspecting shipments to prevent discrepancies and ensure accuracy.
- Coordinated returns of damaged or incorrect items with suppliers, streamlining the resolution process to minimize delays.
- Inspected containers for damages or discrepancies prior to accepting them from carriers.
- Scheduled pick-ups and deliveries with carriers in a timely manner.
- Utilized computer systems to track orders throughout the supply chain process.
- Packed, sealed or affixed postage to prepare materials for shipping.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06-1998
Some College (No Degree) -
Laramie County Community College
Cheyenne, WYSkills
- Strategic planning
- Operational management
- Supply chain logistics
- Inventory management
- Vendor negotiation
- Quality control
- Regulatory compliance
- Policy development
- Team leadership
- Customer service standards
- Effective communication
Timeline
Manager
The Albany
06.2016 - Current
Shipping and Receiving Lead
State of Wyoming
03.2007 - 06.2015
High School Diploma -
Santa Teresa High School
Some College (No Degree) -
Laramie County Community College