Alex Grippi
Orlando,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
Work History
Store Manager
Bento Asian Kitchen and Sushi
- Managing employee schedules, conducting performance reviews, and enforcing disciplinary actions
- Assisting with development of new sales and recruitment strategies
- Coordinate employees in fast-paced, high-stress environment.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Restaurant Manager
Gringos Locos
- Supervised a diverse team while simultaneously managing dining room and administrative responsibilities
- Directed weekly team meetings to ensure clear business goals and identify blockers impeding performance
- Utilized effective communication for conflict resolution in a timely manner
- Oversaw compliance with health and safety codes, certifications, and best practices to maintain restaurant safety
- Improved business NOI through maximizing sales opportunities and increasing customer retention rates
- Reorganized budget efficiency by minimizing excessive spending on a month-to-month basis.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
General Manager
Beth’s Burger Bar
- Learned, applied, and optimized multiple practices to observe sales performance and enhance business success
- Maintained thorough reports of inventory, backlogs and functional product and loss statements to present during weekly review sessions
- Hired and trained new employees on company policies and procedures fostering an inclusive team culture
- Implemented an extended schedule term for employee visibility and improved work-life balance.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Quick Service Food & Beverage
Walt Disney World Parks & Resorts
- Fulfilled customer orders with strict adherence to outlined recipes delivering consistent quality and optimized customer satisfaction
- Managed processing of high-volume transactions through various POS systems with proficiency and care
- Informed customers about new product releases matching their preferences
- Collaborated with other team members to ensure a smooth workflow that prioritized guest needs.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Streamlined order processing with accurate cash handling, ensuring quick transactions for customers.
- Collaborated with team members to improve overall service speed during peak hours.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
Event Planner
The Spire Institute
- Coordinate with staff, clients, and vendors to set up the requirements for the event and serve as the point man for the planning process
- Locate the resources, visit sites, and help staff make decisions about the event designs
- Troubleshoot any issues that arise on event day
- Oversee client experiences from conception through post-event review; manage on-site preparations, production, and event breakdown; and ensure consistent, high-level service throughout all phases.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
Education
Bachelor of Science - Hospitality Management
Kent State University
Ashtabula, OH05.2019
Skills
- Analytical Problem-solving
- Microsoft OFFICE PROFICIENT
- TIME MANAGEMENT
- C FAMILIAR
- LEADERSHIP
- SERV Safe Certified
- Communication
- Event Management
- Customer Service
- Project Management
- Adaptability
- Hourly shift management
- Shift Scheduling
- Operations Management
- POS Systems
- Payroll Management
- Employee Training
- Customer Service Management
- Inventory Control
- Team Leadership
Volunteer Experience
- Cleveland Indians, Help with the event planning of Opening day activities., Be onsite to make sure all plans go as planned.
- Hospitality Management Society, Assisted in setups for events, prepared and managed sponsor flags, served patrons.
Certification
ServSafe Certificate
Timeline
Store Manager
Bento Asian Kitchen and Sushi
Restaurant Manager
Gringos Locos
General Manager
Beth’s Burger Bar
Quick Service Food & Beverage
Walt Disney World Parks & Resorts
Event Planner
The Spire Institute
Bachelor of Science - Hospitality Management
Kent State University
ServSafe Certificate
Similar Profiles
Isabel GumpIsabel Gump
Head Sushi Chef at Bento Asian Kitchen and SushiHead Sushi Chef at Bento Asian Kitchen and Sushi
Joshua SuarezJoshua Suarez
Sushi Chef at Bento Asian Kitchen and SushiSushi Chef at Bento Asian Kitchen and Sushi
Caleb RachelCaleb Rachel
Sushi Chef at Bento Asian Kitchen and SushiSushi Chef at Bento Asian Kitchen and Sushi