Alex G. Rivera
Clermont,FL
Summary
Bilingual financial services professional with extensive experience in fast-paced banking environments. Expertise in resolving complex customer issues, enhancing satisfaction through effective communication, and achieving compliance. Strong track record in managing high call volumes while maintaining high standards of accuracy and professionalism.
Overview
11
11
years of professional experience
Work History
Customer Services Specialist
Synchrony Financial
01.2017 - Current
- Assist customers with credit accounts, billing inquiries, account maintenance, payment processing, and dispute resolution
- Resolve complex customer concerns while maintaining compliance with banking policies and regulatory requirements
- Deliver bilingual support in English and Spanish, enhancing customer accessibility and satisfaction.
- Consistently manage high call volumes while maintaining accuracy, professionalism, and solving standards.
- Collaborate with internal departments to research issues, resolve escalations, and improve customer outcomes.
- Build customer trust through effective communication, active listening, and timely resolution of concerns.
Attraction Host
Universal Orlando
01.2015 - 01.2017
- Maintained safe and engaging environment during high volume operations
- Resolved guest concerns efficiently, ensuring alignment with company service standards.
Education
Audio Engineering and Music Production -
F.I.R.S.T. Institute of Florida
Orlando, FL01-2018
Skills
- CRM system
- Account Resolution
- Financial services support
- Regulatory Compliance
- Records management
- Customer service strategy
- Microsoft Office & Excel
- Dispute resolution
- Problem solving
- Critical thinking
Timeline
Customer Services Specialist
Synchrony Financial
01.2017 - Current
Attraction Host
Universal Orlando
01.2015 - 01.2017
Audio Engineering and Music Production -
F.I.R.S.T. Institute of Florida