Alexander Guzman
Evanston,IL
Summary
Articulate Field Coordinator offering strong communication skills and collaboration abilities with employees across all levels of organization. Adept at managing project logistics, including schedules, resources, budgets and client interfacing. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
M&A Field Coordinator
Plunkett's Pest Control
Fridley, MN
07.2023 - Current
- Assisted in the coordination of field activities, including scheduling and tracking.
- Conducted site visits to assess operational needs, evaluate performance, and troubleshoot issues.
- Provided guidance to staff on how to complete tasks safely and efficiently in the field environment.
- Actively communicated with stakeholders regarding changes or updates related to the project's timeline or scope.
- Collaborated with other departments to coordinate activities that are necessary for successful completion of projects.
- Coordinated logistics such as transportation of equipment and supplies needed for field operations.
- Managed multiple projects simultaneously while meeting deadlines.
- Identified areas of improvement within existing processes and implemented solutions accordingly.
- Communicated with customers to assess needs and coordinate appropriate services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
Conquest Pest Solutions
Skokie, IL
01.2010 - 07.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Financial Services Professional
New York Life & NYLIFE Securities
Deerfield, IL
04.2009 - 12.2009
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Educated customers about different types of products available from the company's portfolio.
- Provided accurate information regarding fees, commissions, regulations., related to financial services.
- Processed transactions quickly and accurately in accordance with established procedures.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
Insurance Agent
First Choice Insurance Agency
Chicago, IL
01.2005 - 04.2007
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
Pest Control Technician/Supervisor
Code Pest Control
Skokie, IL
02.2000 - 06.2006
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Directed the activities of pest control workers to ensure efficient and safe completion of job duties.
- Created and maintained detailed records of all pest control treatments, including the type of pests treated and the chemicals used.
- Trained new employees in proper safety procedures for handling hazardous materials.
- Developed strategies to reduce infestation levels in residential and commercial buildings.
- Inspected properties for signs of infestations or potential problems with pests.
- Conducted regular maintenance on equipment used for pest control operations.
- Researched new methods and products for controlling pests in an environmentally friendly manner.
- Scheduled preventive maintenance visits for clients on a monthly basis.
- Modeled high-quality customer service to team of Code Pest Control employees.
Education
Associate of Arts - Business Management
Benedictine University
Lisle, IL05-2003
Skills
- Task Delegation
- Field Operations
- Technical Knowledge
- Personnel Skill Assessments
- Decision-Making
- Job Prioritizing
- Team Collaboration
- Professional Demeanor
- Active Listening
- Interpersonal Communication
- Problem-Solving Abilities
- Excellent Communication
- Reliability
- Interpersonal Skills
- Analytical Thinking
- Problem-Solving Aptitude
- Stress Tolerance
- Professional Communication
- Teamwork and Collaboration
- Organizational Skills
- Conflict Resolution
- Time Management
- Dependable and Consistent
- Multitasking
- Continuous Improvement
- Adaptability and Flexibility
- Relationship Building
- Goal Setting
- Data Entry and Analysis
- Self Motivation
- Professionalism
Affiliations
- Sailor
- Little league baseball coach
- Active volunteer in the Church
Timeline
M&A Field Coordinator
Plunkett's Pest Control
07.2023 - Current
General Manager
Conquest Pest Solutions
01.2010 - 07.2023
Financial Services Professional
New York Life & NYLIFE Securities
04.2009 - 12.2009
Insurance Agent
First Choice Insurance Agency
01.2005 - 04.2007
Pest Control Technician/Supervisor
Code Pest Control
02.2000 - 06.2006
Associate of Arts - Business Management
Benedictine University