Alex Haan
Coopersville,MI
Summary
Experienced with strategic leadership, driving operational excellence and fostering team development. Utilizes innovative problem-solving to enhance performance and achieve organizational goals. Track record of effective communication and decisive decision-making in complex environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VP of Service/Owner
Hurst Mechanical
07.2023 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Develop and implement service strategies aligned with company goals, driving growth and profitability across the service division.
- Manage the service budget, forecasting revenue, controlling costs, and optimizing resources to achieve financial objectives.
- Establish and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
- Drive the adoption of new technologies and processes to improve service delivery and enhance customer experience.
Service Manager
Hurst Mechanical
12.2021 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Oversee daily service operations, including scheduling, and dispatching to maximize efficiency.
- Managed a team of 50 service technicians.
- Develop and maintain strong relationships with clients, addressing any concerns or inquiries and ensuring exceptional service delivery.
- Analyze service metrics and prepare reports on technician performance, customer satisfaction, and departmental goals.
Assistant Service Manager
Hurst Mechanical
01.2017 - 12.2021
- Assist the Service Manager in supervising HVAC technicians and support staff.
- Help coordinate and schedule service calls and maintenance visits.
- Address customer inquiries and concerns, ensuring timely resolution and maintaining strong client relationships.
- Manage quoted service repairs and retrofits.
- Assist with managing emergency service jobs such water line breaks and critical equipment being down.
HVAC Service Technician
Trane Inc.
05.2016 - 01.2017
- Perform routine preventive maintenance on HVAC equipment to ensure optimal performance and longevity.
- Performed overhauls on large tonnage centrifugal chillers
- Troubleshoot and repair malfunctions in HVAC equipment, including electrical, mechanical, and refrigeration components.
- Communicate effectively with clients to explain repairs and maintenance needs, and provide recommendations for system improvements.
Education
Associate of Applied Science - HVAC/R Technology
Ferris State University
Big Rapids, MI05-2016
Skills
- Organizational Development
- Strategic Planning
- Business Development
- Project Management
- Operational Leadership
- Operations Management
- Corporate Communications
Certification
- Mechanical Contractor License (classifications 1, 2, 3, 4, 5, 6, 7, 8, and 10D)
- 4B Boiler Installer License
- Plumbing Contractor License
- Residential Builder License
- EPA 608
- Dale Carnegie Leadership Training for Results
- The Dale Carnegie Course
- MSCA Service Manager Training Program
Timeline
VP of Service/Owner
Hurst Mechanical
07.2023 - Current
Service Manager
Hurst Mechanical
12.2021 - 07.2023
Assistant Service Manager
Hurst Mechanical
01.2017 - 12.2021
HVAC Service Technician
Trane Inc.
05.2016 - 01.2017
- Mechanical Contractor License (classifications 1, 2, 3, 4, 5, 6, 7, 8, and 10D)
- 4B Boiler Installer License
- Plumbing Contractor License
- Residential Builder License
- EPA 608
- Dale Carnegie Leadership Training for Results
- The Dale Carnegie Course
- MSCA Service Manager Training Program
Associate of Applied Science - HVAC/R Technology
Ferris State University
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