Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alex Haddad

El Dorado Hills,California

Summary

Experienced IT DevOps Engineer with 3+ years of experience managing the IT infrastructure in several key aspects. Skilled in implementations, networking, and development. Strong problem-solving and analytical thinking abilities. Self- motivated and driven to deliver high-quality solutions for optimizing IT operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT DevOps Engineer

Red Hawk Casino
02.2023 - Current
  • Managed VMware and Active Directory environment
  • Developed web applications requested for departments
  • Administered security patches and updates for physical and virtual servers
  • Developed in-house AI chatbot for IT Service Desk trained on internal documentation
  • Implemented 2FA across all servers, VPN, and other applications
  • Led the migration to new DNS, DHCP, and IPAM servers
  • Identify and implement process improvements to increase e ciency and productivity within the IT department
  • Evaluate and recommend new technologies and tools to streamline and automate IT processes
  • Develop and implement a comprehensive monitoring and alerting system to ensure the stability and performance of the IT infrastructure

IT DevOps Technician

Red Hawk Casino
08.2022 - 02.2023
  • Implemented Server for task automation to increase productivity
  • Upgraded and Migrated Atlassian Jira Server to Cloud
  • Implemented Jenkins for task automation to increase productivity
  • Oversee Active Directory functionality and Group Policy

IT Application Support Specialist

Red Hawk Casino
04.2021 - 08.2022
  • Provided support to Service Desk Representatives for escalated issues
  • Worked with vendors for escalated issues
  • Created PowerShell scripts to facilitate the completion of repetitive tasks

IT Service Desk Representative

Red Hawk Casino
11.2020 - 04.2021
  • Provided first-level IT support to over 1000 casino team members
  • Diagnosed and addressed network-related issues across the casino

Escape Room Designer

08.2018 - 03.2020
  • Escape Folsom
  • Conceptualized, designed, and programmed immersive tech-based puzzles for escape rooms using Raspberry Pis and Arduinos

Education

Bachelor’s degree - Economics

California State University

Skills

  • PowerShell
  • VMware
  • Active Directory
  • API
  • Grafana
  • SQL
  • Docker
  • Virtualization
  • Database Management
  • Windows Server
  • Scripting

Certification

CompTIA A+

CompTIA IT Fundamentals+

Google IT Support Professional

Timeline

IT DevOps Engineer

Red Hawk Casino
02.2023 - Current

IT DevOps Technician

Red Hawk Casino
08.2022 - 02.2023

IT Application Support Specialist

Red Hawk Casino
04.2021 - 08.2022

IT Service Desk Representative

Red Hawk Casino
11.2020 - 04.2021

Escape Room Designer

08.2018 - 03.2020

Bachelor’s degree - Economics

California State University
Alex Haddad