Alex Haddad
El Dorado Hills,California
Summary
Experienced IT DevOps Engineer with 3+ years of experience managing the IT infrastructure in several key aspects. Skilled in implementations, networking, and development. Strong problem-solving and analytical thinking abilities. Self- motivated and driven to deliver high-quality solutions for optimizing IT operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT DevOps Engineer
Red Hawk Casino
02.2023 - Current
- Managed VMware and Active Directory environment
- Developed web applications requested for departments
- Administered security patches and updates for physical and virtual servers
- Developed in-house AI chatbot for IT Service Desk trained on internal documentation
- Implemented 2FA across all servers, VPN, and other applications
- Led the migration to new DNS, DHCP, and IPAM servers
- Identify and implement process improvements to increase e ciency and productivity within the IT department
- Evaluate and recommend new technologies and tools to streamline and automate IT processes
- Develop and implement a comprehensive monitoring and alerting system to ensure the stability and performance of the IT infrastructure
IT DevOps Technician
Red Hawk Casino
08.2022 - 02.2023
- Implemented Server for task automation to increase productivity
- Upgraded and Migrated Atlassian Jira Server to Cloud
- Implemented Jenkins for task automation to increase productivity
- Oversee Active Directory functionality and Group Policy
IT Application Support Specialist
Red Hawk Casino
04.2021 - 08.2022
- Provided support to Service Desk Representatives for escalated issues
- Worked with vendors for escalated issues
- Created PowerShell scripts to facilitate the completion of repetitive tasks
IT Service Desk Representative
Red Hawk Casino
11.2020 - 04.2021
- Provided first-level IT support to over 1000 casino team members
- Diagnosed and addressed network-related issues across the casino
Escape Room Designer
08.2018 - 03.2020
- Escape Folsom
- Conceptualized, designed, and programmed immersive tech-based puzzles for escape rooms using Raspberry Pis and Arduinos
Education
Bachelor’s degree - Economics
California State University
Skills
- PowerShell
- VMware
- Active Directory
- API
- Grafana
- SQL
- Docker
- Virtualization
- Database Management
- Windows Server
- Scripting
Certification
CompTIA A+
CompTIA IT Fundamentals+
Google IT Support Professional
Timeline
IT DevOps Engineer
Red Hawk Casino
02.2023 - Current
IT DevOps Technician
Red Hawk Casino
08.2022 - 02.2023
IT Application Support Specialist
Red Hawk Casino
04.2021 - 08.2022
IT Service Desk Representative
Red Hawk Casino
11.2020 - 04.2021
Escape Room Designer
08.2018 - 03.2020
Bachelor’s degree - Economics
California State University