Alex Happy
Oklahoma City,Oklahoma
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level cook position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
Fayetteville, AR
03.2014 - 09.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Fry Cook
American Drive In
Lincoln , AR
05.2012 - 02.2014
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Collaborated with team members to promote consistent workflows and deliver food orders on time.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Assisted in unloading deliveries from trucks or vans when needed.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepared multiple orders at once for speedy service.
- Stocked and restocked food items on the line.
- Maintained a clean work area by washing dishes, utensils, equipment and counters throughout shift.
- Restocked and rotated food products using first-in, first-out method.
- Operated deep fryers safely while cooking food items as per customer requests.
- Used grills, deep fryers and griddles to cook food.
- Set up work stations prior to opening to minimize prep time.
Education
Psychology
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Customer Relations
- Store Organization
- Team Building and Leadership
- Customer Service Management
- Shift Scheduling
- Relationship Building and Management
- Cash Auditing
- Waste Prevention
- Order Preparation
- Kitchen Equipment Operation
- Quality Assurance
- Station Setup
- Kitchen Sanitation
Timeline
Assistant Store Manager
O'Reilly Auto Parts
03.2014 - 09.2023
Fry Cook
American Drive In
05.2012 - 02.2014
Psychology
University of Arkansas, Fayetteville