Alex Harrison
Lubbock,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
General Manager
Fairfield Inn and Suites Lubbock Southwest
Lubbock, TX
12.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
AGM
Fairfield Inn and Suites Lubbock Southwest
Lubbock, TX
07.2019 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Front Desk Agent
Fairfield Inn and Suites Lubbock Southwest
Lubbock, TX
08.2017 - 07.2019
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
Education
Associate of Science - General
Clarendon College
Clarendon, TX05-2013
Bachelor of Science - History
Sul Ross University
Alpine, TXSkills
- Budgeting And Cost Control Strategies
- Staff Motivation
- Training And Coaching
- Team Leadership
- Purchasing
- Inventory Control
- Staffing
- Employee Scheduling
- Time Management
- Service Quality Improvement
- Motivation
Timeline
General Manager
Fairfield Inn and Suites Lubbock Southwest
12.2022 - Current
AGM
Fairfield Inn and Suites Lubbock Southwest
07.2019 - 12.2022
Front Desk Agent
Fairfield Inn and Suites Lubbock Southwest
08.2017 - 07.2019
Associate of Science - General
Clarendon College
Bachelor of Science - History
Sul Ross University
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