Alex Hayes

I have had a diverse career in Operations & Sales Leadership

Some of my accomplishments are:

- Implementing sales frameworks like (MEDDIC,SPIN, Conceptual & GAP)

- Building & Scaling teams of 50+

- Experienced with Data Analytics, data integrity, aggregation, ad hoc reporting, forecasting, proactive and reactive trend analysis & real time KPI and OKR's.

- Renown for having happy and highly motivated teams incentivized by unique compensation structures, custom incentive programs, and fun & exciting trainings to increase performance and passion.

- Created a nationwide Remote Sales Onboarding and Continued Training program that scaled with performance. (Beginner, Intermediate, Expert)

- Executive level collaboration on what departments in the company are having the biggest impact, reducing attrition while increasing customer experience. resulting in $10M+ saved revenue for the year.

Project: Real-time KPI's & Data Analytics for Customer Experience and Operations.

Problem:

Department was running on self reported data, and insight from 3 other sources such as CRM, telephony software, and finance reports, tracking progress, P&L and actual customer attrition data was impossible

Solution:

Using no new platform (yet) I implemented an automated google sheet tracker using google app script, Microsoft's' Power platform and Tableau to gather all data from the platforms, aggregate & clean data, organize it into both a realtime update on what was happening by the hour with employee's and customers. Also using this data and the customer data I gathered to forecast attrition, and identify common trends in attrition based on pricing, location, ARC GIS census data, Sales Rep, Quality of customer experience/service etc. This in conjunction increased our customer retention rate by 125% and afterward were looking into complimenting this with another platform to increase this even further.

Project: Hybrid Nationwide Sales Training & Onboarding Program

Problem:

All sales knowledge was tribal and with the pivot from a typical SaaS sales model (corporate inside sales) to a remote hyper local sales model (think Uber) and scaling the sales team to be in every state by the end of the year we needed a robust onboarding sales training process so AE's could hit the ground running and reduce the ramp time.

Solution:

We established a Corporate Sales University. The first week of training was at our corporate office in Utah. I was over the sales enablement so working with our newly hired Regional Managers, Head of Strategic Operations, and our COO we organized a week of training and events. This consisted of company knowledge, GTM plan, industry knowledge, role-playing, and Sales methodology such as MEDDIC and my own methodology with which I have not come up with a name quite yet. Sales University was ongoing as well with Quarterly Regional Trainings, Monthly individual trainings (based on skill level, IE Beginner, Intermediate, Advanced) and a bi annual all Sales Training at Corporate or another location.

• References

References available at request.

- 3D Rendering and environment design

- Videography, cinematography

- Film Score Creator

- Computer Science and AI

- Outdoorsman, backpacker