Alex Hayes
Miami
Summary
Tenured UPS employee with extensive knowledge of UPS systems and procedures. Possess excellent written and oral skills, ability to lead in a fast-paced environment, UPS Supervisory experience, and knowledge of UPS and CDC pandemic protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Sous Chef
TASTY T's
11.2023 - Current
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
FRONT LINE SUPERVISOR
UNITED PARCEL SERVICES
06.2016 - 09.2023
- Company Overview: Shipping and Handling Company
- Directed and supervised team of 15 employees in daily operations
- Developed training plans for new staff members and provided ongoing support to ensure successful implementation of job duties
- Trained staff on best practices related to product knowledge, sales techniques, problem-solving methods
- Trained and mentored new employees with focus on store best practices to improve onboarding processes
- Mentored employees in management of complicated sales, complex issues and difficult customers
- Conducted meetings with team members to discuss progress, challenges, and opportunities for improvement
- Assigned tasks to team members based on their skillset and experience level
- Reviewed employee performance regularly and set goals to improve efficiency and productivity
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Lifted and transported heavy objects to designated areas using hand trucks, dollies, forklifts, hoists, cranes, or other lifting devices
- Created schedules that optimized workflow while meeting customer needs and expectations
- Maintained accurate records of daily operations including sales, labor costs, and inventory tracking
- Resolved conflicts among team members by providing constructive feedback and coaching as needed
- Participated in recruitment efforts by conducting interviews with potential candidates
- Facilitated communication between departments regarding scheduling issues or customer inquiries
- Shipping and Handling Company
PACKAGE HANDLER
UNITED PARCEL SERVICES
06.2010 - 09.2016
- Company Overview: Shipping and Handling Company
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
- Inspected packages for damages or defects and recorded any issues found
- Organized packages according to type, size, destination, and other specifications
- Stacked boxes onto pallets in an efficient manner
- Checked all outgoing shipments to ensure accuracy of contents
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks
- Transported parcels between loading docks, delivery vehicles, and post office facilities
- Assembled containers or crates for large shipments using hand tools and power tools
- Monitored package deliveries to ensure timely arrivals at destinations
- Labeled parcels accurately according to company guidelines
- Reported any lost or damaged items to supervisors immediately upon discovery
- Utilized computer systems for tracking orders, printing labels, and preparing reports
- Collaborated with team members on tasks such as sorting mail into designated bins
- Maintained a clean work environment by removing debris from the loading dock area
- Delivered parcels to homes and businesses within specified time frames
- Assisted in loading delivery trucks with prepared packages
- Sorted packages to appropriate slide, line or belt for final distribution
- Assisted in training new employees on package handling processes
- Shipping and Handling Company
Education
Bachlors - Criminal Justice, Psychology
Florida Memorial University
Miami, Florida04.2022
High School Diploma - General Education
Miami Northwestern Senior High School
Miami, Florida06.2006
Skills
- Administrative Skills
- Analytical Mastery
- Attention to Detail
- Business Administration
- CDC pandemic protocols
- Complex Problem-Solving Skills
- Conflict Management
- Customer Service
- Data Entry
- Goal-Oriented
- Inventory Oversight
- Leadership
- Microsoft Suite
- Operations Management
- Oral Communication
- Relationship Building and Management
- Staff Supervision
- Training and Mentoring
- UPS Supervisory experience
- UPS systems and procedures
- Written Communication
- Kitchen management
- Menu development
- Sanitation standards
- Food presentation
Accomplishments
Awarded 5000 Role Models of Excellence Project in [06/2006] for [Excellence in Education]. 5000 Role Models of Excellence Project
Certification
Notary Public, 12/01/24, 12/31/25, Florida Department of State National Notary Association
Awards And Scholarships
5000 Role Models of Excellence, 06/01/06, 5000 Role Models of Excellence Project
Timeline
Executive Sous Chef
TASTY T's
11.2023 - Current
FRONT LINE SUPERVISOR
UNITED PARCEL SERVICES
06.2016 - 09.2023
PACKAGE HANDLER
UNITED PARCEL SERVICES
06.2010 - 09.2016
High School Diploma - General Education
Miami Northwestern Senior High School
Bachlors - Criminal Justice, Psychology
Florida Memorial University