Alex Heath
Ione,CA
Summary
Welcoming Customer Service Representative adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
El Dorado Saving Bank
12.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Audited data to verify accuracy, quality and compliance audits with standards.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained computer and physical filing systems.
- Handled various accounting transactions.
- Received loan payments, sending funds to correct destinations.
- Accomplished multiple tasks within established timeframes.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Developed and updated databases to handle customer data
PSE Sales & Svc/Distribution Center Associate
United States Postal Service
01.2021 - 08.2021
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Customer Service Representative
El Dorado Saving Bank
11.2013 - 06.2020
- Provided customer records, account statements and copies of checks.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Maintained confidential ,employee and company information in compliance with company policies and regulatory requirements.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Received home loan and other payments and posted to accounts.
- Processed customer transactions promptly, minimizing wait times.
- Accuracy and attentiveness to detail.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Tracy High School
Tracy, CA1989
Skills
- Rapid 10-key data entry
- Customer Service
- Detail-oriented
- Listening
- Filing and data archiving
- Multi-line phone proficiency
- Clerical Experience
- Computer Skills
- Data Entry
- Multi-Tasking
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Self-starter and fast learner who can adapt to an ever-changing environment
- Experience with Mico Office( Word, Excel and Power Points
Timeline
Customer Service Representative
El Dorado Saving Bank
12.2021 - Current
PSE Sales & Svc/Distribution Center Associate
United States Postal Service
01.2021 - 08.2021
Customer Service Representative
El Dorado Saving Bank
11.2013 - 06.2020
High School Diploma -
Tracy High School
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