Alex Hedly
Brooklyn,NY
Summary
Motivated professional with several years of experience in customer service. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional organizational and decision-making skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Stella Adler Studio of Acting
New York, NY
09.2022 - Current
- Worked the front desk, lower desk, box office, and library, but primarily the front and lower desks.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Professionally greeted visitors, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Team Member
Target
New York, NY
05.2022 - 04.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Worked on Order Pick Up, organizing orders, and preparing them for customers.
Freelance Writer
SimpleTense Education
03.2021 - 04.2022
- Edited papers and short-answer assignments for students
- Sometimes tasked to help businesses edit their work as well.
Personal Shopper - Hannaford To Go
Hannaford Supermarket
Bridgton, ME
07.2021 - 09.2021
- Did personal shopping for Hannaford To Go customers by using their online orders to find what they were looking for.
- Used reasoning skills to figure out substitutions for any unavailable products.
- Worked as an expediter and used customer service skills while going over orders with customers, and bringing completed orders out to customers' cars.
- Was in charge of other personal shoppers while expediting, and made sure the department was organized and running smoothly.
Sales Associate
L.L. Bean, Inc.
North Conway, NH
05.2021 - 08.2021
- Helped customers find the right products for them with my knowledge of what we offered and my customer service skills.
- Worked with customers to make them feel heard and understood, so they could walk away happy.
- Handled sales at the cash register and worked in all sections of the store to keep it clean, presentable, and organized.
Social Media Influencer
College Town Communities
Middletown, PA
09.2020 - 01.2021
- Developed and implemented strategies to increase followers on social media platforms.
- Created content for campaigns, including photos, videos, blog posts, and other materials for promotion.
- Monitored analytics of campaigns to measure success and adjust strategies accordingly.
- Organized giveaways and contests to engage with followers and gain more exposure.
- Analyzed trends in the influencer marketing industry to keep up-to-date on best practices.
Ice Cream Server and Cook
The Gazebo
Bridgton, ME
05.2018 - 08.2020
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Prepared orders for customers.
- Operated cash register to collect payments from customers.
Barista
Beth's Kitchen Cafe
Bridgton, ME
05.2016 - 08.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
B.A in English -
Pennsylvania University, Harrisburg
Middletown, PA09.2024
Certificate of Completion in Acting -
The Stella Adler Studio of Acting
New York, NY04.2024
Skills
- Barista Experience
- English
- Social Media Management
- Adobe Photoshop
- Microsoft Office
- Customer service
- Writing skills
- Problem-solving
- Flexibility
- Team Work
- Reliability
- Proofreading
- Backstage Experience
- Coffee experience
Timeline
Administrative Assistant
Stella Adler Studio of Acting
09.2022 - Current
Team Member
Target
05.2022 - 04.2024
Personal Shopper - Hannaford To Go
Hannaford Supermarket
07.2021 - 09.2021
Sales Associate
L.L. Bean, Inc.
05.2021 - 08.2021
Freelance Writer
SimpleTense Education
03.2021 - 04.2022
Social Media Influencer
College Town Communities
09.2020 - 01.2021
Ice Cream Server and Cook
The Gazebo
05.2018 - 08.2020
Barista
Beth's Kitchen Cafe
05.2016 - 08.2017
B.A in English -
Pennsylvania University, Harrisburg
Certificate of Completion in Acting -
The Stella Adler Studio of Acting
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