Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Alex Hegseth

Edina,MN

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk and Rehab Specialist

Woodlake Chiropractic
11.2023 - 06.2025
  • Greeted and checked in patients, scheduled appointments, and verified insurance coverage.
  • Distributed patients files with there finances and making sure the account are updated and balanced out
  • Assisted with rehab exercises , educating patients on proper form and technique.
  • Maintained accurate patient records and updated charts using EMR software.
  • Facilitated a smooth flow between front desk and treatment rooms to optimize patient experience.
  • Managed billing inquiries, processed payments, and communicated with insurance providers.
  • Provided patient education on postural corrections, modalities, and home exercise programs.
  • Supported the clinical team by preparing treatment rooms and sanitizing equipment between sessions

Motor Transport Operator

Army Reserves
10.2017 - Current
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Inspected vehicles and completed daily maintenance actions.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Completed routine maintenance on truck to keep in working order.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected load security and checked for damages.

Front Desk

Gillete Wellness Center
07.2021 - 05.2023
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used internal software to process reservations, check-ins and check-outs.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected Type payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Executed billing tasks and recorded information in company databases.
  • Produced large volumes of client invoices using Type of Software.
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Completed and processed purchase orders and customer invoices each quarter.
  • Followed up with appropriate parties to obtain prompt payments.
  • Kept all patient information secure and confidential.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Processed and verified invoices to secure accuracy of billing information.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Monitored customer accounts to identify and rectify billing issues.

Student Intern

Choice Therapy
02.2023 - 04.2023
  • Gained operational knowledge and supported departmental needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Performed administrative duties and staff support tasks.
  • Analyzed problems and worked with teams to develop solutions.
  • Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.
  • Improved patient muscle strength by Number% through progressive resisted exercise and re-education of balance reactions, walking and daily living skills.
  • Performed therapy interventions utilizing standard physical therapy techniques and skills.
  • Observed patient tolerance and status during treatment to modify treatment program if necessary.
  • Responded to established emergency procedures to promote patient safety and care.
  • Developed comprehensive treatment plans and goals to address individual patient needs.
  • Identified barriers to treatment and provided clinical education to meet patient needs.
  • Motivated and encouraged learning using one-on-one and classroom-wide techniques.
  • Taught subject-specific knowledge to class by utilizing diverse instructional strategies.
  • Learned new materials, processes, and programs quickly.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Set up equipment ahead of treatments to maintain smooth appointment schedules.
  • Provided mobility support during patient transfers and ambulation, limiting further damage.
  • Worried with patient’s of all ages as a student intern

Therapy Aide

Choice Therapy
07.2021 - 09.2022
  • Disinfected tools, equipment and surfaces between patients.
  • Supported office operations by expertly handling administrative needs.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Help maintain cleanliness of the facility
  • Disaffect all the equipment that has been used

Education

Bachelors of Exercise Science - Exercise Science

Bemidji State University
Bemidji, MN

Skills

  • Ul>
  • Attention to Detail
  • Great at computers and tech savvy
  • P>Excellent Communication
  • P>Training and Development
  • P>Organization and Time Management
  • P>Flexible and Adaptable
  • P>Technical knowledge
  • P>Team orientated
  • P>Leadership qualities

Certification

CPR First aid/AED

Personal Information

Title:

Timeline

Front Desk and Rehab Specialist

Woodlake Chiropractic
11.2023 - 06.2025

Student Intern

Choice Therapy
02.2023 - 04.2023

Front Desk

Gillete Wellness Center
07.2021 - 05.2023

Therapy Aide

Choice Therapy
07.2021 - 09.2022

Motor Transport Operator

Army Reserves
10.2017 - Current

Bachelors of Exercise Science - Exercise Science

Bemidji State University

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Alex Hegseth