Alex Heinze
Chandler,OK
Summary
Proven leader and innovative problem-solver, I rapidly advanced to GM at McDonald's, showcasing exceptional skills in operations management and team motivation. At Sonic Drive-in, I enhanced customer satisfaction and staff development, leading to significant growth. Expert in customer relations and marketing, I excel in creating leaders and driving sales through strategic community engagement.
I am a felon! My ex-wife was having a affair with a deputy and just completely and unfairly ruined my life though abuse of power and corruption.
I'm saying that indo not accept that as a reason to give up or fail.
In everyway I'm worth any risk and to the point am federally insured against any loss or damage.
Locally I know the employees, other businesses, and who runs those business.
I know the strength and weaknesses in those business and I know the people locally and have a expectation set as a Boss/leader and to the customer.
I have a strong desire to rise above GM.
I have had trouble in last food setting and a few prior once being asked by my supervisor if "My expectation is to high." Which I find and found ridiculous.
I believe in respecting the customer by giving them consistently what they ask for no more or less and prioritizing the safety of you that we are serving, and by the cleanliness the customers can see themselves through a let's wow the attitude. Average is not acceptable.
Not to be cocky but I am a Diamond in the rough and if you respect my experience and ability and work with me to grow myself, I'll give you that back times 10!
Let's go out and and rock from day one together!
Overview
22
22
years of professional experience
Work History
Assistant Manager
Sonic Drive-in
10.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations. And also to meet employee expectations in a safe, legal, and productive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience. This includes table touching and personally reaching out to the customer to ensure satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment and teaching and growing up employees through leadership and work by example.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Holding employees accountable and give them the skills to apply the values in life.
- Implement a growth system for crew and managers through action plans and communication to create and increase productivity, customer service, employee retention and growth.
Taco Mayo
Owner/operator
11.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility and a unique sense and understanding of customer service
- Worked effectively in fast-paced and team environments.
- Led the company and other owner operators on group to greatly increased sales in my store and throughout the company
- Embraced the leadership role. I love being a leader and growing up young people and attributing to their success in life!
- Implement a growth system for crew and managers through action plans and communication to create and increase productivity, customer service, employee retention and growth.
- I GROW LEADERS!
- Used Facebook to build my business in every way I could.
- Personally walked the town and gathered donations leading the effort myself with the biggest donation, working with the PTA to feed the whole Fairview school system, not just teachers but everyone.
- Connected with other businesses to donate desert to local nursing home for Thanksgiving and Christmas!
- Stayed open late and fed local fire departments after they were in need from fighting wildfires and my team and myself being willing to stay open and show our appreciation!
Gm
McDonald's
07.2002 - 10.2014
- Fastest ever crew to GM in franchise history.
- Was awarded the first ever Assistant of the quarter and of the year as a honor for my work and improvement to operations.
- Highest paid assistant in company before moving up.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Strengthened brand awareness through the development of engaging promotional materials and online presence management.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Led organizational restructuring efforts aimed at improving overall efficiency and cost effectiveness.
Factory Worker
Hiland Dairy Foods
07.2013 - 03.2014
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
Education
High School Diploma -
Chandler High School
Chandler, OKSkills
- Customer Relations Including table touching, (if you came in my store you were personally greeted and if you were done asked how we did,)
- Team motivation I create leaders Through coaching, led by example, believe in following the law and routines to keep both employees and customer feeling valued Encouraging a be more attitude!
- Product and service knowledge Training, training, training x10 Training is everything Setting people up for success by having them prepared to meet customer, store, and company expectations!
- Staff Training and Development Giving my mangers the skills, knowledge, confidence, and coaching to be successful not only for the job but in life!
- Staff Supervision Leaders led by doing the right thing the right way and being knowledgeable or able to find the answer quickly and effectively
- Task Delegation Checklist, checklist, checklist, and the proper communication and accountability to make them effective!
- Retail Operations- Constantly trying things to improve sales or community relations!
- Employee Scheduling- Understanding our employees have life's and within the confines of reason effectively communicating and working hand in hand to be fair to both the store and it's employees
- Operations Management Happy employees make happy customers, drives increased sales and service
- Customer rapport- The customer is everything! Communicating with your customers is the most effective tool to knowing what you're doing wrong or right as a business!
- Marketing knowledge- Knowing what's happening in the community and being involved and targeting those areas or groups to increase sales
- Recruiting and interviewing- I've never had a employee problem Always staffed and growing leadership and leaders through effective hiring and training for success!
Timeline
Assistant Manager
Sonic Drive-in
10.2023 - 06.2024
Taco Mayo
Owner/operator
11.2021 - 12.2022
Factory Worker
Hiland Dairy Foods
07.2013 - 03.2014
Gm
McDonald's
07.2002 - 10.2014
High School Diploma -
Chandler High School