Sugar CRM
Hi, I’m
Alex Henderson-Neal
Boston,Massachusetts
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Overview
5
years of professional experience
6
years of post-secondary education
Work History
GIBSON SOTHEBY'S
Listing Agent
07.2024 - Current
Job overview
- Conducted commercial and residential lease and sales transactions
- Developed and scouted properties for home buyers and renters
- Used Excel to create a personal CRM system that would allow for easy response and research for any property or owner in my network.
STRATX SIMULATIONS
Account Manager
07.2022 - 10.2023
Job overview
- Presented demos and business development data on cutting-edge learning and development simulations
- Developed expertise using Excel, HubSpot, and Sugar and accounting tools to monitor finances and in-depth forecasting
- Worked closely with diverse clientele groups including CEOs, college professors, VPs, and bookstore managers to deliver customer service and personal management of specific accounts
- Educated clients on new products or services to increase customer engagement with a brand
- Streamlined internal processes for better efficiency in account management tasks
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities
- Set clear sales goals to identify activities and behaviors to advance the sales process and close deals
- Conducted regular account reviews to identify areas for improvement and ensure continued success
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Negotiated prices, terms of sales, and service agreements
- Liaised with marketing and sales teams to develop targeted campaigns
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Invoiced, billed, and kept detailed records of all transactions in two separate CRMs that regulate both inbound and outbound business.
ZOOMINFO
Sales Development Representative
09.2021 - 04.2022
Job overview
- Worked comprehensively with the most widely used sales tool nationally and globally
- Secured, structured, and facilitated sales meetings between Zoom Account Executives and Executives in diverse business sectors, including Fortune 500 companies
- Vetted and cultivated sales prospects
- Scheduled upwards of 100 meetings per month working with detailed driven knowledge about product as well as implementation for said product with each customer
- Consistently achieved and/or exceeded sales call quotas (180-200 unique calls daily) and followed up within a 90-second response time
- Worked behind the scenes directly with the higher-ups in the organization to execute specific functions utilizing a variety of technologies
- Researched and pursued ongoing training on the developing field of GTM technologies to utilize data-driven expertise in all business interactions
- Used technology resources such as Salesforce, Hubspot, and Zoom information tools to keep detailed records of my customer database, including information on deal completion and revenue.
BAO INC.
Inside Sales Representative
05.2021 - 09.2021
Job overview
- Cultivated and managed relationships between tech vendors and business executives throughout the country
- Vetted, secured, and planned vendor sales meetings, including providing comprehensive notes and client data
- Managed and organized calendar meeting dates, call-back dates, email requests, client calendars, and ongoing follow-ups with vendors and sales prospects
- Mined for phone numbers and email addresses using a variety of information technology resources
- Called 180 to 200 contacts daily, accumulating new contacts and business prospects through the process
- Ongoing research and learning of the IT and technology vendors BOA served
- Stayed current on company offerings and industry trends
- Prepared and submitted reports to keep management informed of sales activities and progress
- Met or exceeded sales targets and quotas to contribute to the overall sales goals and revenue of the company.
ONERENT CO.
Operations Manager
09.2020 - 01.2021
Job overview
- Developed and led training for business development and outreach, relationship building, and sales for leasing team top performers
- Lead professional development initiatives for leasing team supervisors, including performance-based goal setting and SWOT analysis of individuals and teams
- Provided weekly analysis and reports to Leasing Department leadership on the overall performance and success of all leasing teams
- Created a training syllabus and ran a week-long sales boot camp where we devised strategies for price-dropping properties in urgent sales needs
- Conducted property management market analysis for the Boston area.
ONERENT CO.
Home Inspector/Leasing Manager and Real Estate App Developer
01.2020 - 09.2020
Job overview
- Conducted home inspections throughout the Bay area, including health and safety inspections for move-in and move-out rentals
- Photographed properties and created 3-D Matterport scans for virtual property tours
- Served in an advisory role for international customer service and sales teams regarding how to approach and engage with customers in the U.S.-based real estate markets
- Served in an advisory role for the leasing department on the day-to-day realities of the real estate market and operations
- Took escalation calls with difficult owners with unresolved complaints/issues
- On-boarded new owners, engaged, welcomed, and answered all questions related to Onerent's leasing process and business policies
- Created 'dialog flow charts' for the Onerent automated sales app.
Skills
- Strong communication abilities
- Social media advertising
- Open House Coordination
- Contract Preparation
- Client Relationship Building
- Scheduling appointments
- File Management
- Sales Pipeline Management
- Real estate knowledge
- Marketing expertise
Certification
- Real Estate License - Exp. January 2026
Education
The New SchoolNew York, NY
Bachelor of Arts from Creative Writing
08.2013 - 05.2019
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementCompany CultureWork-life balanceSoftware
Hubspot
Salesforce
Excel
Jira
Languages
Spanish
Professional Working
Interests
Writing
Animals
Film
Sports
Social Gatherings
Timeline
Listing Agent
GIBSON SOTHEBY'S
07.2024 - Current
Account Manager
STRATX SIMULATIONS
07.2022 - 10.2023
Sales Development Representative
ZOOMINFO
09.2021 - 04.2022
Inside Sales Representative
BAO INC.
05.2021 - 09.2021
Operations Manager
ONERENT CO.
09.2020 - 01.2021
Home Inspector/Leasing Manager and Real Estate App Developer
ONERENT CO.
01.2020 - 09.2020
The New School
Bachelor of Arts from Creative Writing
08.2013 - 05.2019