Alex Henderson Neal
San Jose,CA
Summary
Dynamic young professional with business operations, technology, real estate experience and creative writing experience. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Analyst
Xicato
11.2024 - Current
- Analyze business operations data to improve workflow efficiency and product delivery in smart lighting and IoT solutions
- Collaborate with cross-functional teams including sales, logistics, and engineering to streamline processes and enhance customer experience
- Prepare performance reports and dashboards for internal stakeholders using Excel and company-specific analytics tools
- Assist in the development of strategic initiatives related to operations scalability and client service models
Account Manager
StratX Simulations
07.2022 - 10.2023
- Managed high-profile accounts across academic and corporate sectors, including content presentations tailored to professors, executives, and training managers
- Translated data from simulation usage into actionable insights, using Excel and CRM systems to forecast engagement and inform content strategy
- Built slide decks and pitched interactive learning products with clear storytelling around value and user experience
- Collaborated across departments to refine content offerings based on client feedback and market needs
Sales Development Representative
ZoomInfo
09.2021 - 04.2022
- Conducted market research and outreach to decision-makers in diverse industries, including media and tech, to generate interest in SaaS content tools
- Maintained detailed client records using Salesforce and HubSpot, tracking communication, deal progress, and content preferences
- Contributed to team strategies by analyzing content adoption patterns and sharing insights with leadership
Operations Manager & App Content Developer
Onerent Co.
01.2020 - 01.2021
- Created dialog flow charts and user journey maps for the company’s real estate leasing app, applying principles of narrative structure to user experience
- Provided strategic insight on market conditions and customer behavior to improve content messaging and outreach
- Acted as a liaison between international support teams and U.S
- Markets, offering guidance on cultural tone, content accuracy, and storytelling approach
- Conducted local market analysis and created reporting decks to inform team strategy
Real Estate Agent
Ideal Properties Group
07.2019 - 01.2020
- Drafted property descriptions and conducted market analysis for listings in competitive New York City markets
- Developed a personal CRM system to track client engagement and property trends, incorporating storytelling techniques to enhance buyer experience
Education
Bachelor of Arts - Creative Writing
Eugene Lang College, The New School
New York, NY05.2019
T.V. and Scriptwriting
UCLA Extension School
Los Angeles, CALicensing Coursework - Real Estate
American Real Estate Academy
MA01.2024
Licensing Coursework - Real Estate
New York Real Estate Institute
NY01.2019
Skills
- Strong rapport and relationship development
- Client Account Oversight
- Process Optimization
- Collaborative Teamwork
- Competitive Market Evaluation
- Excel, HubSpot, Salesforce, SugarCRM
- Client-Centric Sales Strategy
- Opportunities Identification
Languages
Spanish, Advanced (C1)
References
References available upon request.
Certification
- MA Real Estate License - 2024
- NY Real Estate License - 2019
Affiliations
- Albatrosses; Original Teleplay, a speculative drama centered on three rangers patrolling Boston Harbor, who uncover a conspiracy involving cryptids and the occult. The trio must band together to unravel the mystery and protect humanity.
- Death and Taxes; Original Teleplay, ongoing animated dark comedy following a group of disaffected twenty-somethings working dead-end jobs in Hell, grappling with responsibility and existential dread.
- Woo Woo; Sitcom Concept, co-developing a workplace comedy about two polar-opposite employees at a quirky new age company, navigating bizarre corporate hijinks instigated by their eccentric millionaire boss.
Timeline
Operations Analyst
Xicato
11.2024 - Current
Account Manager
StratX Simulations
07.2022 - 10.2023
Sales Development Representative
ZoomInfo
09.2021 - 04.2022
Operations Manager & App Content Developer
Onerent Co.
01.2020 - 01.2021
Real Estate Agent
Ideal Properties Group
07.2019 - 01.2020
Bachelor of Arts - Creative Writing
Eugene Lang College, The New School
T.V. and Scriptwriting
UCLA Extension School
Licensing Coursework - Real Estate
American Real Estate Academy
Licensing Coursework - Real Estate
New York Real Estate Institute
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