Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alex Hernandez

Fountain Valley,CA

Summary

Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and complying with policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in business operations and the community at large. Recently graduated college student seeking to continue expanding interpersonal and technical skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Coordinator

A Mission For Michael
02.2023 - Current


  • Implemented strategies learned de-escalation and diversity training programs with clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocate for client needs, and resolve roadblocks.
  • Built strong emotional bonds with clients and mastered interpersonal skills necessary for residential treatment centers
  • Transported clients to appointments and recreational outings

Clinical Trial Research Intern

NRC Research Institute
06.2022 - 12.2022
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Followed informed consent processes, reviewed clinical trial contracts, and maintained records.
  • Completed HIPPA and health law trainings and obtained certificate
  • Practiced double-blind procedure protocols

Food Expeditor

Solstice Seasonal Kitchen & Bar
09.2021 - 09.2022
  • Trained new expeditors and food runners according to company policies and standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.

Server Assistant/ Host

Lazy Dog Restaurant & Bar
10.2019 - 07.2021
  • Bussed tables between courses and loaded/unloaded trays to expedite tasks.
  • Greeted guests and answered any questions about menu in professional and respectful manner
  • Maintained clean, safe and organized work environment to safeguard servers and guests.
  • Successfully completed training modules to ensure guests were educated on promotions and deals
  • Remain in close contact and effectively communicate with server to avoid any mistakes

Education

Bachelor of Arts - Psychology

California State University - Fullerton
Fullerton, CA
12.2022

Associate of Arts - Business Administration

Golden West College
Huntington Beach, CA
05.2020

Skills

  • Intervention and de-escalation Strategies
  • Client Satisfaction
  • Efficient and quick Service
  • Compliance Oversight
  • Advanced interpersonal skills and effective communicator
  • Proficient technical skills ( Word, Excel, SPSS, Powerpoint, Google Docs, etc)
  • Advanced reading comprehension and math skills
  • Clinical Trial Contract proofreading
  • Quick learner
  • Personable and professional demeanor with clients
  • Knowledgeable on multiple databases and company guidelines
  • Proficient e-mail etiquette and diligent writing skills

Certification

CPI Certified

CPR Certified


Timeline

Client Coordinator

A Mission For Michael
02.2023 - Current

Clinical Trial Research Intern

NRC Research Institute
06.2022 - 12.2022

Food Expeditor

Solstice Seasonal Kitchen & Bar
09.2021 - 09.2022

Server Assistant/ Host

Lazy Dog Restaurant & Bar
10.2019 - 07.2021

Bachelor of Arts - Psychology

California State University - Fullerton

Associate of Arts - Business Administration

Golden West College

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Alex Hernandez