Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Alex Hernandez

San Francisco,CA

Summary

To obtain a career working as a sales rep with solid experience managing all levels of large scale projects, including budgeting and administration. Highly ambitious overachiever with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Overview

12
12
years of professional experience

Work History

Sales Manager

Young’s Market Company
05.2020 - Current
  • Communicate and maintain positive relationships with Sale Representatives and business owners
  • Work with AS400, Oracle systems to check customers credit information
  • Merchandise and re-stock Express store constantly
  • Provide extensive knowledge on wine and spirits in store.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Negotiated contracts with vendors and suppliers, ensuring best pricing and terms for company profitability.
  • Established and cultivated solid business relationships with new or existing customers.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Sales Associate *Team Sports Specialist

Sports Basement
01.2012 - 08.2016
  • Gait analysis expert, tidy up Merchandising, Customer service experience, able to respond multiple customer requests, provide leadership for peers to follow.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Busser / Host / Expediter

Park Chow LLC
01.2012 - 01.2014
  • Highly productive in a demanding environment, provided unrivaled customer satisfaction, able to run food, hist, serve, bust tables all in one shift, selected to work morning and evening shifts in one day, perfected communication skills, Open-Table reservation system.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

Associate of Science - Cyber Security

City College of San Francisco, San Francisco, CA
05.2022

Able to identify significant events that led to the development of the cybersecurity field, explain the importance of cybersecurity in today's business operations, and explore the job responsibilities and skills of an entry-level cybersecurity analyst.

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Sales management
  • Workforce Management
  • Performance Evaluations
  • Business Administration
  • Marketing
  • Negotiation
  • Product Management
  • Budget Control
  • Business Development
  • Business Planning
  • Key Performance Indicators
  • Financial Management
  • Expectation setting
  • Expense Tracking
  • Contract Management
  • Brand Management
  • Lead Generation
  • Salesforce Management
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Team Development
  • Work Planning and Prioritization
  • Hiring and Training
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Training and Development
  • Task Delegation
  • Staff Training
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Goal Setting
  • Professional and Courteous
  • Documentation And Reporting
  • Negotiation and Conflict Resolution
  • MS Office
  • Good Judgment
  • Process Improvement
  • Interpersonal Relations
  • Schedule Management
  • Employee Development
  • Project Planning
  • Performance Tracking and Evaluation
  • Administration and Reporting
  • Performance reviewing
  • Idea Development and Brainstorming
  • Onboarding and Orientation
  • Budget Management
  • Business Analysis and Reporting
  • Technical Proficiency
  • Cost Control

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Languages

Spanish
Native or Bilingual

Timeline

Sales Manager - Young’s Market Company
05.2020 - Current
Sales Associate *Team Sports Specialist - Sports Basement
01.2012 - 08.2016
Busser / Host / Expediter - Park Chow LLC
01.2012 - 01.2014
City College of San Francisco - Associate of Science, Cyber Security

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Alex Hernandez