Alex Hernandez
Summary
Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service and productivity targets. ServSafe Certified. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bar Supervisor
Soaky Mountain Waterpark
03.2023 - Current
- Completes bar opening and closing procedures.
- Maintains a clean and organized bar environment to enhance customer experience.
- Checks ID cards and verifies bar guests are of legal age.
- Handles cash on daily basis.
- Evaluates employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Implements cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
- Keeps detailed inventory and notifies commissary of needs for liquor, beer, and bar supplies.
- Keeps alcoholic beverages well-stocked and organized to meet expected demands.
- Addresses customer complaints with professional demeanor and uses communication and problem-solving skills to resolve issues.
Aquatics Supervisor
Wilderness At The Smokies
03.2016 - 10.2020
- Responded efficiently to emergencies in the aquatics area.
- Enhanced swimmer safety by implementing comprehensive inservice training.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with guests through attentive customer service while addressing concerns or complaints.
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition.
Security Officer
Wilderness At The Smokies
03.2022 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce altercations and injury.
- Patrolled and monitored premises in company vehicle, on golf-cart, and by foot.
Education
High School Diploma -
Sevier County High School
Sevierville, TN06.2019
Skills
- Staff Management
- Staff Scheduling
- Team Leadership
- Bar Management
- Guest Interaction
- Staff Training
- ABC standards
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Italian
Professional Working
Timeline
Bar Supervisor
Soaky Mountain Waterpark
03.2023 - Current
Security Officer
Wilderness At The Smokies
03.2022 - 10.2022
Aquatics Supervisor
Wilderness At The Smokies
03.2016 - 10.2020
High School Diploma -
Sevier County High School
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