Alex Hernandez
Oviedo,FL
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs, and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication, and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Simulation Operations Specialist
AdventHealth
06.2021 - Current
- Operates all human patient simulator systems, simulation task trainers, associated medical equipment, and computer/audiovisual equipment during training exercises.
- Assists with planning, coordinating, and executing all simulation exercises, courses, conferences, and workshops.
- Collaborates with department stakeholders to ensure simulation resource needs are being met.
- Maintains accurate inventory of equipment (simulators, hardware, and software) and supplies.
- Forecasts and executes supply reorders as necessary.
Bank Teller FT
Harbor Community Bank
02.2019 - 04.2020
- Works to build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service, according to company standards.
- Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other negotiable items.
- Assists with morning and evening financial center duties, including opening and closing the vault, working and locking the night depository, setting up a workstation with supplies and cash, and balancing drawer/financial center.
- Assists in managing operational loss within a financial center, including seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
- Compile daily and weekly financial reports.
Customer Service Representative
Publix Super Markets Inc
06.2013 - 03.2019
- Provides premier customer service, including greeting customers, answering their questions, and resolving issues.
- Handles money services such as check cashing, lottery, gift cards, money orders, and Western Union transactions.
- Performs daily bookkeeping procedures such as balancing and reconciling cash drawers, maintains office accountability, and prepares deposits.
- Maintains the cash office and equipment.
- Coordinates operations on the front-end to ensure premier service for our customers.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT11.2024
Certification - Firefighting
Seminole State College of Florida
Sanford, FL02.2020
Certification - Emergency Medical Technology
Seminole State College of Florida
Sanford, FL05.2018
Skills
- Accounting/Budgeting Skills
- Financial Decision-Making Skills
- Financial Reporting Skills
- Teamwork Skills
- Computer Proficiency Skills
- Detail Oriented
- Problem-solving Skills
Certification
- BLS Certification
- EMT Certification
- Firefighting Certification
- Wildland Firefighting Certification
Timeline
Simulation Operations Specialist
AdventHealth
06.2021 - Current
Bank Teller FT
Harbor Community Bank
02.2019 - 04.2020
Customer Service Representative
Publix Super Markets Inc
06.2013 - 03.2019
Bachelor of Science - Accounting
Western Governors University
Certification - Firefighting
Seminole State College of Florida
Certification - Emergency Medical Technology
Seminole State College of Florida