Alex Hernandez
Skycap
Bloomfield,NJ
Summary
Dynamic and dedicated Skycap at Prospect Services Inc, recognized for enhancing customer satisfaction through exceptional communication and efficient baggage handling. Expert in airline regulations and curbside check-in, consistently delivering seamless travel experiences while assisting passengers with special needs. Committed to maintaining safety standards and fostering a positive airport environment.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Skycap
Prospect Services Inc
05.2013 - 04.2025
- Enhanced customer satisfaction by efficiently handling luggage and providing courteous service.
- Promoted airline loyalty programs to enhance customer engagement and increase repeat business.
- Stayed up to date with latest airport, security and airline regulations and policies.
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
- Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats.
- Collaborated with team members to optimize baggage handling procedures for increased productivity.
- Supported ticket counter operations, expediting check-in processes for improved efficiency.
- Ensured timely departures for flights by swiftly loading and unloading passenger luggage.
- Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.
- Upheld cleanliness standards within the work area, promoting a comfortable atmosphere for passengers.
- Contributed to a positive airport environment through friendly interactions with travelers and coworkers.
- Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
- Handled oversized items with care, ensuring safe transport while minimizing potential damage.
- Trained new skycaps on company procedures, fostering teamwork and consistent performance outcomes.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
- Offered knowledgeable guidance on airport facilities, flight schedules, and boarding procedures for traveler convenience.
- Maintained safety standards by adhering to proper lifting techniques and equipment usage protocols.
- Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
- Facilitated seamless curbside check-ins by quickly processing travel documents and issuing boarding passes.
- Assisted passengers with special needs, facilitating smooth and stress-free travel experiences.
- Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
- Lifted items in excess of Number pounds on regular basis.
- Managed multiple priorities in a fast-paced environment, ensuring timely completion of all assigned tasks.
- Proactively communicated travel updates or changes to passengers, reducing confusion during potential delays.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Improved baggage handling times by maintaining a well-organized work area and prioritizing tasks.
- Adhered to airline policies regarding prohibited items, contributing to overall security measures within the airport.
- Expanded language skills to better serve international travelers, enhancing communication abilities with diverse clientele.
- Opened doors and transported luggage for customers with care and efficiency.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Stored luggage for guests, retrieving baggage and items when notified.
- Notified front desk manager of any guest issues in need of additional attention.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Trained and supervised new staff members on baggage handling procedures.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
Education
High School Diploma - Required Studies
Belleville High School
Belleville, NJ06.1988
Skills
Airline regulations
Curbside check-in
Senior citizen care
Exceptional communication
Boarding passes knowledge
Passenger assistance
Wheelchair operations
Disabled passenger assistance
Customer service and assistance
Luggage transportation
Flight terminal information
Baggage handling
Local directions
Safety policies and procedures
Heavy lifting
Timeline
Skycap
Prospect Services Inc
05.2013 - 04.2025
High School Diploma - Required Studies
Belleville High School