Alex Hernandez
Great Neck,NY
Summary
Dynamic Brand Protection Advisor at EcoSure, adept at driving operational excellence and enhancing guest experiences across multi-unit environments. Proven leader in talent development and succession planning, leveraging data-driven insights to optimize performance and ensure compliance with food safety standards. Committed to fostering inclusive, high-performance cultures while achieving significant operational improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Brand Protection Advisor Multi-Unit Operations
EcoSure, Ecolab Division
New York, New York
01.2021 - Current
- Led operational assessments across 40+ high-volume hospitality, foodservice, convenience, and healthcare locations, influencing multi-unit performance through structured coaching, data-driven insights, and cross-functional partnership.
- Served as a strategic advisor to General Managers and department heads, strengthening leadership capabilities, reinforcing performance expectations, and guiding improvement plans that aligned with brand, safety, and service standards.
- Drove manager development, identifying high-potential leaders, providing hands-on coaching, and accelerating readiness for expanded responsibilities within client organizations.
- Ensured consistent execution of food safety, operational standards, and guest experience expectations across all sites; immediately addressed deviations and partnered with leaders to implement corrective action.
- Collaborated closely with HR, Training, Culinary, and Operations teams to support new initiatives, streamline processes, and ensure effective rollouts across diverse markets.
- Managed a large territory with 50% travel, independently planning daily routines, balancing urgent needs with long-term priorities, and maintaining a high standard of responsiveness under dynamic conditions.
- Oversaw evaluations of staffing effectiveness, safety performance, regulatory compliance, and operational workflows, ensuring alignment with organizational policies and local/state regulations.
- Leveraged metrics, dashboards, CRM data, and operational reporting to drive decision-making, influence leadership actions, and support continuous improvement across all assigned units.
- Built strong relationships with field leaders and frontline teams, fostering a culture of accountability, hospitality, inclusivity, and trust while representing EcoSure’s values with integrity.
Intern
Tocqueville
Union Square, USA
01.2019 - 05.2019
- Scheduled reservations and planned seating arrangements for dinner service using Opentable and Gather
- Assisted in setting up and hosting private events and larger special events
- Private event price point comparisons
- Monitored and observed the dining experience of guests to ensure that they were satisfied with the food and service
General Manager
Chipotle
Long Beach, USA
06.2012 - 10.2017
- Supervised a team of 27 employees
- Oversaw daily operations and delegated all restaurant needs to shift runners
- Implemented and surpassed corporate mandated standards
- Sustained general facility maintenance
- Prepared and updated schedules to meet labor hour goals
- Managed the initial hiring, training, and facilitating of all interviews upon opening new store location
- Completed onboarding requirements and document scanning
- Cultivated a culture that embraced constant learning and the implementation of high standards
- Managed all aspects of food inventory, including purchasing and projections
- Supervised store finances, including cost of sales, P&L management, and monthly cash audits
Education
Bachelor's Degree - Hospitality Management
New York City College of Technology
Brooklyn05.2019
Skills
Leadership & People Development
- Multi-Unit Leadership & Oversight
- High-Volume Operations Management
- Leadership Pipeline Development
- Coaching & Developing Managers into Senior Leaders
- Succession Planning & Talent Strategy
- Conflict Resolution & Team Support
- Empowerment-Driven Leadership (Non-Micromanagement)
- Building Inclusive, High-Performance Cultures
Operational Excellence
- Brand Standards Execution
- Hospitality & Guest Experience Enhancement
- Food Safety Compliance (ServSafe–aligned practices)
- New Café Openings & Transitions
- Operational Systems Implementation
- Daily Routine Optimization & Accountability
- Cross-Functional Collaboration (HR, Culinary, Marketing, Training, Facilities)
- Change Management & District-Wide Rollouts
Financial & Business Acumen
- District P&L Ownership
- Margin & Top-Line Growth Delivery
- Labor & Food Cost Optimization
- Forecasting & Resource Planning
- Sales Trend Analysis & Strategic Response
- KPI Tracking, Dashboards & Data-Driven Decision-Making
- Operational Discipline & Waste Reduction
Certification
• ServSafe Certified, 2022
• Nassau County Food Safety Handler's License, 2017
• American Hotel & Lodging Educational Institute Certified Front Desk Representative, 2018
• Nassau County Food Safety Handler's License, 2017
• American Hotel & Lodging Educational Institute Certified Front Desk Representative, 2018
Languages
Spanish
Native/ Bilingual
Timeline
Brand Protection Advisor Multi-Unit Operations
EcoSure, Ecolab Division
01.2021 - Current
Intern
Tocqueville
01.2019 - 05.2019
General Manager
Chipotle
06.2012 - 10.2017
Bachelor's Degree - Hospitality Management
New York City College of Technology